Customer Service Data

Dorian M. Hunter Jr.

*******@*****.***

** ****** ******* ****: 973-***-****

West Orange, NJ 07052 Mobile: 917-***-****

CORE COMPETENCIES

Business Requirement Documents Presentation Skills

Use Cases Project Management

Trainer/Coach Customer Service

Relationship Management Data Dictionaries

SUMMARY

Facilitated online and traditional trainings for clients for data deployment projects

Developed a client relationships which extended a contract from 3 months to an additional 13 months

Using excel, developed systems to pull data to be packaged for client consumption increasing the amount of

Fixed Income data available for sale to clients

Advanced systems to simplify disaster recovery and production procedures

Established Fixed Income products for Thomson Reuters Eikon

Technology

MS Office: Excel (Power User), Power Point, Word

Some VBA & SQL

Computer savvy, can learn new systems quickly

EXPERIENCE

DATA CONSULTANT ROSE INTERNATIONAL/THOMSON REUTERS NEW YORK, NY 8/ 2011 TO 12/2012

Fixed Income data expert

Facilitated end-to-end management on boarding data for Thomson Reuters Fixed Income clients

Produced business/technical documentation for internal and external use

Develop training materials and procedures and trained clients in the proper use of hardware or software

Produced weekly and monthly status reports detailing project progress

FIXED INCOME MARKET ANALYST THOMSON REUTERS NEW YORK, NY 2/ 2007 TO 3/ 2011

Participated in database administration and contribution of Fixed Income data to Thomson Reuters’ products

Level 2 Fixed Income help desk researched customer issues and provided root cause analysis

Created documentation of all production tasks and compiled them within a self-designed SharePoint

Successfully processed large amounts of information - ensuring proper linking, search ability, product

integration and presentation

PROGRAM MANAGER BELL FOUNDATION INC. NEW YORK, NY 8/ 2005 TO 10/ 2006

Managed staff of 20 teachers, tutors and support staff

Always stayed within budget and meet year end goals

Evaluated staff and student progress, tracked results and issued weekly and monthly reports

Trained new employees on content and processes

EDUCATION

BACHELOR OF ARTS

CITY COLLEGE OF NEW YORK

MAJOR: ECONOMICS

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