*********@*****.***
Marguerite Grace
IT professional with a broad skill set. Excellent communicator experienced in interpreting and
PROFESSIONAL
implementing client and staff requirements to produce solutions. Thrives in environments that
PROFILE
embrace new technologies. Strong desire and willingness to help solve client and staff technical
issues.
WEBMASTER
PROFESSIONAL
ACHIEVEM • Established the hospital system’s presence on the Internet.
ENTS
• Created and maintained multiple web applications for internal use.
• Converted Intranet site to SharePoint.
• Responsible for interfacing with internal clients to determine and produce web
solutions.
TEAM LEADER
• Transformed the Help Desk from a place to call to simply log an issue to a trusted
resource for problem resolution.
• Supervised and staffed the Help Desk to meet the requirements of converting the
hospital system from dumb terminals to Windows-based PCs and desktop software.
• Determined the information required to successfully resolve a client’s problem and
configured the Help Desk software to allow them to capture this information efficiently
and effectively.
• Provided a cost savings of several thousand dollars by creating a web solution to allow
customers to submit support requests.
SYSTEMS ANALYST
• Successfully converted the hospital system from dumb terminals to Windows-based
PCs and software.
• Provided customer support for Windows-based PCs, software and DEC Pathworks.
• Installed and maintained Windows for Workgroups mail system.
• Converted the hospital system from Windows for Workgroups mail to Microsoft
Exchange Server.
SKILLS Programming/Web: JavaScript, HTML, CSS, Sass, ASP, ASP.NET, ColdFusion,
VBScript, PHP, WordPress
Software: Dreamweaver, Photoshop, SharePoint Designer, Microsoft
Office, MedSeek SiteMaker CMS, ACT!, HEAT, Crystal
Reports
Database/DBMS: SQL
Operating Systems: Microsoft Windows NT/95/98/2000/Me/XP/7, Mac OSX
Server: Exchange Server, SharePoint, ColdFusion, SQL, Windows
WEBMASTER, METHODIST HEALTH SYSTEM, DALLAS, TEXAS
WORK
HISTORY 1999 - 2013
TEAM LEADER, METHODIST HEALTH SYSTEM, DALLAS, TEXAS
1997 - 1999
SYSTEMS ANALYST, METHODIST HEALTH SYSTEM, DALLAS, TEXAS
1994 – 1997
EXECUTIVE SECRETARY, LOMAS FINANCIAL GROUP, DALLAS, TEXAS
1991-1994
BISHOP DUNNE HIGH SCHOOL, DALLAS, TEXAS 1983
EDUCATION
EXECUTIVE SECRETARIAL SCHOOL, 1983-1984 (Legal secretary)
SharePoint Power User, Querying Microsoft SQL Server 2000 with Transact-SQL, Introduction
to C# Using Visual Studio 2005, Mastering Web Application Development Using Visual
InterDev 6.0, MDX SQL 2000, VBScript: Introduction, MedSeek User Level II SiteMaker v5.0
Developer, MedSeek User Level III SiteMaker v5.0 Developer, MedSeek MetaModule ST
Training – Level I, Dreamweaver MX: Level 1, Dreamweaver MX: Level 2, Fireworks 4: Level
1, Fireworks 4: Level 2
COMPTIA A+, COMPTIA NETWORK+, COMPTIA SECURITY+
CERTIFICATION
S
AVAILABLE UPON REQUEST
REFERENCES
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