Technical Writer

To Whom It May Concern:

You may have heard the quote by J.C. Watts: “Character is doing the right thing when no one is looking”. This is the type

of work ethic in which I believe.

I am looking for a position that will utilize my strengths, education and experience. I have extensive expertise and can

translate concepts into effective communication, create ideas based on research, and work closely with technical

departments to successfully deliver the desired objective. I have excellent math and writing skills, attention to detail and

have the uncommon ability to contribute actively to strategic brainstorming and creative execution.

I am a persistent and persuasive person who finds answers where others cannot.

Please see my resume for your review. Your company has a wonderful reputation and I would like to discuss how I can be

a valuable asset to your company. You can contact me at 229-***-****, or via email at **********@*****.***.

Sincerely,

Rita Mahoney

RITA MAHONEY

1788 Austell Rd SW, Marietta, GA 30008

229-***-**** **********@*****.***

OBJECTIVE

To work in an environment that will challenge me further, while allowing me to contribute to the continued growth and

success of the organization, and that will allow me to bring value through loyalty and dedication

PROFESSIONAL SUMMARY

A creative, persistent technical writing professional adept in creating a mark in the industry with education and technical

knowledge, strong negotiating skills, resourcefulness, and creativity. Recognized for my ability to easily explain highly

technical concepts to nontechnical people and build trusting relationships.

PROFESSIONAL DEVELOPMENT AND EDUCATION

B.S. Biology; Valdosta State College June 1992

Mechanical and Architectural Drafting and Design Diplomas, Valdosta Technical College July 2004

SAI Global Lead Auditor Training March 2009

Grady Memorial School of Cytotechnology December

1991

CompuMaster “Advanced Troubleshooting, Maintaining, and Upgrading PCs” August 2000

TECHNICAL EXPERTISE

AS9100/ ISO9001 auditing and documentation review and revision, written proposals and specifications for corporate

clients needing custom computer builds, IT support and troubleshooting. Building highly customized computer systems,

diagnosing hardware and software issues on systems, virus and spyware removal with preservation of sensitive data, Wet

Chemistry, Windows Server 2003, eMDs, Microsoft SharePoint, Visio, Word, Excel, Power Point, Publisher, Access,

Outlook, Windows registry editing, Remote desktop, Adobe Illustrator and Photoshop; Word Perfect; Quicken; and

AutoCAD. Basic familiarity with Red Hat, Debian, CentOS, PhpMySql, Apache.

PROFESSIONAL EXPERIENCE

Prism Pointe Technologies

Systems Maintenance Services

Printers and Personal Systems Group

Document Manager

6/13 – 8/14

Worked independently and without supervision to accomplish the following:

• Evaluated existing call center documentation and quality management system

• Created standardized documentation format

• Developed process maps to reflect various process overviews for four departments including call center/ help

desk/ dispatch group

• Shadowed all levels of help desk agents, dispatch agents and other positions throughout the company to evaluate,

document and improve workflows

• Wrote and edited workflow revisions for all departments to increase functional organization and workflow

efficiency

• Technically reviewed and edited help desk/ dispatch group procedures to match existing practices

• Collaborated with process owners to verify and validate procedures

• Developed training materials for multiple positions in four departments

• Planned and developed communication plans for different projects in several departments

• Served as subject matter expert in areas of departmental interaction and integration

• Developed agent scorecard performance matrix for metric analysis and improvement program according to

industry standards

• Designed, created, and lead an ISO Awareness training program for all employees, including management

• Updated ISO program documentation and internal audit materials

• Lead ISO 9001:2008 Recertification Audit preparation

• Maintained SharePoint documentation site by insuring all documentation was up to date

• Participated in process improvement plan brainstorming sessions

• Insured continuous improvement efforts met ISO and Quality Manual standards and requirements

• Compiled and reported key performance indicators required by the ISO standard and Quality Objectives

• RITA MAHONEY, PAGE 2

•

Saft America, Valdosta, GA

Quality Technician/AS9100 Lead Auditor 02/07-02/13

Promoted and trained for AS9100 lead auditor and Quality Assurance Technician.

• AS9100 lead auditor certification, performed internal audits, external supplier audits

• Wrote detailed technical audit reports, highlighting standard violations, procedural omissions, work instruction violations with

citation of specific relevant documentation and clauses, and detailed corrective action requests

• Technical editing and review of policies and procedures for accuracy and ISO9001/ AS9100 compliance, with written

corrections and additions as necessary

• Wrote First Article evaluations of technical engineering samples, providing written detailed reports of conformance issues and

related data

• Worked with suppliers and engineering departments to write and develop new components to engineering specifications and

resolve supplier manufacturing issues

• Wrote and edited workflow revisions to increase functional organization and workflow efficiency in manufacturing areas

• Analysis and testing of internal battery components using optical comparator, digital calipers, X-ray diffraction, Instron

hardness testers, support of chemical plant personnel

• Data entry, coordination and prioritization of testing to insure timely results and product release

• Report abnormal results to manufacturing supervisors and management and contribute to problem resolution

Rainy Day Plans, Inc

Owner/ CEO 2004-Present

IT corporation offering a verity of computer services, including but not limited to, technical writing and documentation, computer

consulting, troubleshooting, repair and custom system builds, graphic design and website publishing.

• Create technical documentation for custom system builds and software customization

• Evaluate and diagnose hardware and software issues on systems signed in for repair

• All Technical IT Systems support and server support for many small business and doctors offices in Valdosta

• 24/7 recovery, security and system failure emergencies for clients

• Data recovery and back up. System transfers and upgrades. Memory, hard drive, CPU and other vital component testing. Virus

and spy ware removal and protection.

• Review and recommend system capabilities and components for non-technical customers

• On-site evaluation and resolution of customer issues, on-site installation and set up of computer systems purchased. On-site

basic networking set-up and troubleshooting

• Maintain, Troubleshoot and Repair Windows Server 2003 Active Directory Domains

• Prepare, present and explain submittals for commercial customers

• Consultation services for hardware and software purchases as well as buying agent duties

DuPont Crop Protection, Valdosta, GA

Quality Control Technician 2/06-2/07

• Developed and wrote technical documentation, and improved analytical methods, including calibration instructions and

acceptability criteria

• Wrote, reviewed and updated SOPs to make sure guidelines and documentation criteria were met and recorded

• Wrote and reviewed all process and procedure documents for department

• Wrote production analysis, finished product analysis, and raw material analysis reports

• GC, HPLC including sample preparation, sequential analysis control, instrument maintenance and troubleshooting

• Wrote numerous wet chemistry procedures, various physical analysis, troubleshooting production problems

• Chromatographic optimization of analysis

Maximum PC, Valdosta, GA

Computer Repair Technician 8/04-3/06

• Wrote and submitted highly technical proposals for potential corporate customers

• Evaluated and diagnosed hardware and software issues on systems signed in for repair

• Data recovery and back up, system transfers and upgrades, Memory, hard drive, CPU and other vital component testing

• RITA MAHONEY, PAGE 3

Marcus Holt Building Contractor, Valdosta, GA

CAD Operator/ Draftsman 1/03-4/04

• Wrote Construction Proposals, Material Specifications, and Engineering Specifications

• Created plans using Autodesk Architectural Desktop 3 and AutoCAD 2000i.

• Support Owner, Estimator/Project Manager, and Superintendents, drew plans and details from sketches and drawings, measured

for as built drawings, maintained submittal logs

Griffin LLC, Valdosta, GA

Sr. Formulation Technician (Crop Protection Products) 1/00-7/01

Wrote and reviewed SOPs for new instruments, wrote technical reports and presented data for review for business personnel

Wrote documentation of all laboratory related activities, maintained a safe and clean working environment

• Wrote product evaluations and made subsequent modifications to formulations to maintain product quality

• Wrote evaluations of alternate inert ingredients to improve cost and performance

• Prepared and evaluated laboratory batches and field samples

• Excellent math skills and a basic understanding of how components interact and have effect on the overall performance of

products.

Quality Control Technician 6/98-12/99

• Wrote documentation for various physical analyses, troubleshooting production problems

• Wrote and reviewed training material for new employees

• Wrote and reviewed policy and procedure documents

• Wrote and reviewed updates of SOPs, and providing support to R&D and Manufacturing personnel

• Production analysis, finished product analysis, and raw material analysis, GC, HPLC including sample preparation, sequential

analysis control, instrument maintenance and troubleshooting, chromatographic optimization of analysis, and reporting numerous wet

chemistry procedures

Archer Daniels Midland, Valdosta, GA 6/97-4/98

Quality Control Technician

• Wrote and documented production analysis, finished product analysis, and raw material analysis, GC, HPLC including sample

preparation, sequential analysis control, instrument maintenance and troubleshooting, chromatographic optimization of analysis, and

reporting numerous wet chemistry procedures

• Wrote and developed improved analytical procedures, procedure writing and review, training of new employees,

• Wrote and documented review update of SOPs, and providing support to R&D and Manufacturing personnel

Doctors Laboratory, Valdosta, GA

Cytotechnologist 1/91-5/96

• Processed specimens according to established procedures and screened non-gynecological, gynecological and fine needle

aspiration specimens

• Conducted test methodically and ensured the accuracy, acceptability and confidentiality of test results

• Responsible for sending the test samples to the laboratory for the determination of abnormal conditions or possible malignancy

• Handled the tasks of preparing and maintaining quality control and assurance

• Coordinated and supervised staff activities of the cytology department

• Prepared microscopic slides of blood samples, body exudates, scrapings and enhance cells visibility under microscope

• Examined cerebral spinal fluid to determine infections like meningitis

Contact this candidate