Customer Service Manager
Resume:
DENISE BEAUTON
Hamden, CT ****4
*******.******@*****.***
OBJECTIVE
To obtain a position which will utilize my interpersonal skills and
experience in a stimulating and challenging environment. As well
as offer growth, increase responsibility and advancement
opportunities.
HIGHLIGHTS OF QUALIFICATIONS
Effectively established positive working relationships with
•
co-workers and other affiliated individuals to promote
awareness of the organization.
Possesses the ability to handle multiple tasks and ensures that
•
all aspects of procedures are carried out efficiently and
professionally, in order to ensure a positive outcome.
Maintains strong organizational, managerial, customer
•
service and communication skills when working with the
community and business representatives. Proven leadership
ability.
Promotes through actions, dependability, reliability and a
•
high level of motivation, in order to, achieve individual and
organizational goals. Operates as an effective team member.
PROFESSIONAL EXPERIENCE
Verizon Wireless Meriden, CT
Customer Service/Marketing Coordinator 2008-2014
Coordinated special projects to retain consumer and or
•
business accounts to increase revenue. Negotiated contracts
by designing a business plan to suit their needs.
Built strong relationships with points of contacts to uncover
•
any problems that needed to be resolved to finalize
new/existing contracts.
Handled 35-50 calls per day to position new plans, products
•
and services to maintain customer satisfaction and increase
revenue.
Trained fellow colleagues in order to, ensure the success of
•
the team and the organization. Shared my strengths while
encouraging coworkers to achieve a successful outcome.
Amato’s Restaurant New Haven,
CT
Manager of Operations 2005-2009
Managed a team of ten service employees. Responsible for
•
hiring, training, scheduling and ensuring customer service
performance.
Café Bella Hamden, CT
Owner 2001-2004
• Developed and implemented new procedures, services and
practices.
Negotiated, evaluated and maintained contracts with vendors
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in order to ensure that business expenses were met, and
overall budgetary goals were achieved.
Discount Furniture Mart Hamden, CT
Manager of Customer Service 1990-1993
Responsible for greeting Customers. Supervised daily
•
collections and billing operations.
Liberty Mutual Insurance North Haven,
CT
Worker’s Compensation 1977-1982
Case Reviewer
Responsible for monitoring cases, verifying lost wages, time
•
out of work and approved weekly payments. Managed a high
volume of contact with doctors, hospitals, employers and
injured parties.
Education
DCI 2003-
2004
Hamden High School 1975-1977
References Available Upon Request
Contact this candidate