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Customer Service Manager

Location:
United States
Posted:
August 30, 2014

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Resume:

DENISE BEAUTON

** ******* ******

Hamden, CT ****4

acfom0@r.postjobfree.com

203-***-****

OBJECTIVE

To obtain a position which will utilize my interpersonal skills and

experience in a stimulating and challenging environment. As well

as offer growth, increase responsibility and advancement

opportunities.

HIGHLIGHTS OF QUALIFICATIONS

Effectively established positive working relationships with

co-workers and other affiliated individuals to promote

awareness of the organization.

Possesses the ability to handle multiple tasks and ensures that

all aspects of procedures are carried out efficiently and

professionally, in order to ensure a positive outcome.

Maintains strong organizational, managerial, customer

service and communication skills when working with the

community and business representatives. Proven leadership

ability.

Promotes through actions, dependability, reliability and a

high level of motivation, in order to, achieve individual and

organizational goals. Operates as an effective team member.

PROFESSIONAL EXPERIENCE

Verizon Wireless Meriden, CT

Customer Service/Marketing Coordinator 2008-2014

Coordinated special projects to retain consumer and or

business accounts to increase revenue. Negotiated contracts

by designing a business plan to suit their needs.

Built strong relationships with points of contacts to uncover

any problems that needed to be resolved to finalize

new/existing contracts.

Handled 35-50 calls per day to position new plans, products

and services to maintain customer satisfaction and increase

revenue.

Trained fellow colleagues in order to, ensure the success of

the team and the organization. Shared my strengths while

encouraging coworkers to achieve a successful outcome.

Amato’s Restaurant New Haven,

CT

Manager of Operations 2005-2009

Managed a team of ten service employees. Responsible for

hiring, training, scheduling and ensuring customer service

performance.

Café Bella Hamden, CT

Owner 2001-2004

• Developed and implemented new procedures, services and

practices.

Negotiated, evaluated and maintained contracts with vendors

in order to ensure that business expenses were met, and

overall budgetary goals were achieved.

Discount Furniture Mart Hamden, CT

Manager of Customer Service 1990-1993

Responsible for greeting Customers. Supervised daily

collections and billing operations.

Liberty Mutual Insurance North Haven,

CT

Worker’s Compensation 1977-1982

Case Reviewer

Responsible for monitoring cases, verifying lost wages, time

out of work and approved weekly payments. Managed a high

volume of contact with doctors, hospitals, employers and

injured parties.

Education

DCI 2003-

2004

Hamden High School 1975-1977

References Available Upon Request



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