Customer Service Administrative Assistant

FLOR CHACON

**** ******* **, ********, ** ***** H: 661-***-**** ********@***.***

Summary

Dynamic and highly qualified Tax Professional and Bookkeeper with strong technical

proficiency, commitment to accuracy in financial data entry, as well financial Bookkeeping

with extensive knowledge of taxation polices and income tax procedures. Desires an accounting

position in a general office setting.

Highlights

Knowledge of income tax procedures Managerial aptitude

Ethical approach to finance Intuit QuickBooks specialist

Accomplishments

Formally recognized for excellence achieved of Revenue Goal.

Experience

Bookkeeper

Dec 2011 to Current

A to Z Smog Check Lancaster, CA

Entering and establish the company using QuickBooks.

Maintains subsidiary accounts, general ledger and account summaries by verifying,

allocating, and posting transactions.

Balances general ledger by preparing different types of reports; reconciling entries.

Prepares financial reports by collecting, analyzing, and summarizing account

information.

Verify balance and adjust accounts and record of 1099 Misc., and 1099 K.

Compute, recorded data for fiscal year.

Tax Specialist 2

Nov 2010 to Apr 2014

H & R Block Palmdale, CA

Skill and knowledge completing simple and complex tax returns for individuals, small businesses and Rental Income.

Reviewed all appropriate adjustments, deductions, and credits to keep clients' taxes to

a minimum.

Interviewed with clients to obtain additional information on taxable income and

deductible expenses and allowances.

Reviewed financial records such as income statements and documentation of

expenditures to determine forms needed to prepare tax returns.

Promoted and Sell Banking Services: Peace of Mind, Debit Card, and Loans. Promote additional services Second Looks and

support Marketing Department with promotions and services.

Bilingual Clerk

Jul 2007 to Mar 2010

ABC Traffic School Lancaster, CA

Worked closely with customer, appointments, organize filing, and general office

support.

Enrolled clients to the program, explaining policies, procedures and regulations.

Managed the day to day absence, late fees payments and created a weekly late fees

report. Posted and mailed late fees to clients.

Organized and distributed daily roll, and managed the daily cash report. Collected and

transmitted DL101 and DL107.

Zone Manager

Aug 2005 to May 2007

Esika Cosmetic San Salvador, San Salvador

Managed and recruited team of 140 200 for every campaign.

Scheduled appointments with the new members and addressed questions and concerns

•

regarding products.

Executed presentations and developed motivated speech accorded to the advertising

•

campaign.

Achieved the goal in every campaign, and consistently secured new accounts to the

•

system.

Credit Verifier

Apr 2004 to Jan 2005

Curacao Los Angeles, CA

Provided accurate and appropriate information in response to applicants.

•

Demonstrated mastery of customer service call script within specified timeframes.

•

Built customer loyalty by placing follow up calls for customers who reported product

•

issues.

Processed credits applications, and overpass the goal every period.

•

Developed effective relationships with all call center departments through clear

•

communication.

Administrative Assistant

Jan 2003 to Mar 2004

Nippon Koei & NHA Constructors San Salvador, San Salvador

Managed the receptionist area, including greeting visitors and responding to telephone

•

and in person requests for information.

Designed electronic file systems and maintained electronic and paper files.

Maintained an up to date department organizational chart.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Created weekly and monthly payroll.

Managed assignment to the engineers on the field.

Promoting Assistant

Jun 2000 to Nov 2002

PRO.ESA San Salvador, San Salvador

Planned travel arrangements for six executives and staff.

Designed electronic file systems and maintained electronic and paper files.

Assisted to Mass Media Communication manager with all media and public relations

inquiries.

Created and maintained spreadsheets using advanced Excel functions and calculations to

develop reports and lists.

Bilingual Secretary

Jun 1997 to Nov 1999

Rizzani De Eccher, S.p.A. San Salvador, San Salvador

Designed electronic file systems and maintained electronic and paper files.

Maintained an up to date department organizational chart. Made copies, sent faxes and

Handled all incoming and outgoing correspondence.

•

Managed daily office operations and maintenance of equipment.

Created and maintained spreadsheets data base and administration reports using advanced Excel.

Assisted to Contract Engineer with legal and contract letters.

•

Education

Bachelor of Arts, Mass Media Communications

University Doctor Jose Matias Delgado Antiguo Cuscatlan, La Libertad, El Salvador

Associate of Science, Bookkeeping

Antelope Valley College Lancaster Los Angeles, CA

Contact this candidate