Customer Service Representative
Resume:
Eduardo E Aguilar
Fort Worth TX 76107
*******.**********@*****.***
Customer Service Representative
DSS Research
April 2012 - Present
SKILLS
● Working knowledge of english grammar and punctuation
● Ability to type 75 wpm
● Proficient with Microsoft Office
EXPERIENCE
Lifeguard, Forest Park Pool
Fort Worth, Texas May 2009 Sep 2009
Essential Duties and Responsibilities
● Ensured pool patron safety and performed basic pool maintenance
Accomplishments
● Dealt with hostile or violent patrons
● Performed between 20 40 saves a month
● Dealt with crisis such as seizures and distressed divers
Lifeguard, Woodhaven Country Club
Fort Worth, Texas May Sep 2011
Essential Duties and Responsibilities
In charge of supervising pool patrons and maintaining a safe environment by recognizing and removing potential safety
hazards. Additional duties included taking refreshment orders, cash handling and balancing, taking and filling inventory of
refreshments and pool supplies, and basic pool maintenance
Accomplishments
● Worked many weekend events for high value clients
● trained new employees to manage concession and perform basic maintenance tasks
Operations Member, Fort Worth Zoo
Fort Worth, Texas Mar 2012 May 2012
Essential Duties and Responsibilities
Basic waste management duties including emptying trash and sweeping areas, as well as overseeing high volume parking
operations.
Accomplishments
● Prepared for important events such as Beastro and Zoo Ball
Interviewer, DSS Research
Fort Worth, Texas Apr 2012 Present
Essential Duties and Responsibilities
● Make outbound calls to conduct computer assisted telephone interviews.
● Record participant responses into computer system
Accomplishments
● Placed on multiple projects of high importance such as business satisfaction projects and small sample surveys.
● Performed surveys during client monitoring, which is a quality assurance exercise in which a small group of
interviewers are chosen to represent the company. These interviewers are monitored by the client as they conduct
surveys. I have been monitored by many of our most important clients, including the Agency for Healthcare Research
and Quality, for whom we conduct the CAHPS project.
● Tasked with monitoring calls of other interviewers, verifying both completed surveys and dispositions, and recording
and delivering results of the monitoring sessions.
EDUCATION
Arlington Heights High School
Fort Worth, Texas 2006 2010
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