Customer Service High School
Resume:
Carla Osterbeck
*********@****.***
Las Vegas, NV 89145
Cell: 702-***-****
Home: 702-***-****
Experience
July 2013 - May 2014
AALM Consulting
Collections/Customer Service/Work-from-Home
Place outbound calls to customers to set up a payment arrangement on their delinquent
loan accounts to get them back in good standing. Take inbound calls from customers and
assist them with making payments and answering questions that they have in regard to
their account.
May 2012 - March 2013
Capital One Las Vegas, NV
Collections
Place outbound calls to customers on their retail accounts that are 1-60 days delinquent to
assist them with setting up payments and getting their account brought back current.
May 2011 - March 2012
PSI Las Vegas, NV
Customer Service/Call Center
Answer inbound calls into the call center and assist customers with scheduling exam dates
and times, process payments for exams, assist customers with navigation through
psiexams.com website.
June 2010 – Feb 2011
UPS Las Vegas, NV
Customer Service/Tech Support/Call Center
Answer incoming calls into the call center and assist customers with navigation on
ups.com and troubleshooting web page errors.
June 2009- May 2010
AT&T Las Vegas, NV
Customer Service/Tech Support
Answered incoming calls into the call center and assisted customers with setting up their
home dsl internet service and also their home phone service. Also assisted with helping
the customers to get faster internet speeds, and assisted with basic web browsing issues.
September 2009 – May 2010
Clearwire, Las Vegas, NV
Customer Service/Tech Support/Call Center
Take inbound calls that come into the call center, assist customers with their internet
issues, assist customers with setting up their internet service. Assist customers with
browsing issues, email configuration, and assist customers with setting up their home
phone service.
April 2006 - July 2009
Home Las Vegas, NV
Student/Stay Home Mom
Was a stay at home mom while also attending classes at The Academy of Healing Arts,
then moved to Logandale and started online classes with Devry University where I was
able to obtain my Associates Degree.
March 2005 - March 2006
R Clay Hendrix Las Vegas, NV
Receptionist/File Clerk
Answering phones, keeping up on filing, opening and closing files in the computer,
ordering office supplies, inputting faxes into computer for billing purposes and running end
of month report for billing.
October 2003 - January 2005
Callister & Reynolds Las Vegas, NV
Bankruptcy Paralegal
Responsible for preparing and filing Motions for Relief, setting hearing dates and times,
briefing the attorneys before a court hearing, updating clients on a regular basis and
processing and filing evictions.
June 2001 - July 2003
Monkeys - N - More Las Vegas, NV
Store Manager
Responsible for opening and closing store daily, assisting customers, taking care of
animals, keeping store clean, conducted a monthly inventory, answering phones, cash
handling and making daily deposits to the bank.
April 2000 - May 2001
Tahoe Biltmore Incline Village, NV
Hotel Front Desk
Responsible for checking hotel guests in and out, answering phones, making reservations,
cash handling and assisting hotel guests.
March 1998 - February 2000
Southwest Animal Hospital Las Vegas, NV
Vet Tech.
Responsible for assisting doctors when needed, assisting in surgeries, taking x-rays,
helping clients, monitoring sick animals, giving animals their medications, helping keep
clinic clean and cleaning kennels.
Education
Cimarron Memorial High School, June 1996
General Studies Las Vegas, NV
Devry University 2009
Objective: A position that would utilize my managerial, customer service, call center, and
business skills, and offer the potential for advancement.
Skills: PC- Windows, Word Perfect, Excel, Microsoft Word & Works, Adobe, Amicus
Attorney, PowerPoint, and Quickbooks
Basic Office Equipment
Type 40 WPM
Contact this candidate