Customer Service Sales

RACHEL HALLIDAY KELLER

**** ****** ***** ? Lilburn, Georgia 30047? 770-***-**** ?

*********@*******.***

Highlights of Qualifications

. Ability to Prioritize

. Attention to Detail

. Conscientious

. Writing

. Legal Research

. Team Oriented

Professional Experience

Starbucks Coffee Company, Snellville, Georgia 2011 -

Present

Store Manager

Responsible for all aspects of store operations, P&L targets,

management, and results

Managed employees to adapt to ever changing priorities with a sense of

urgency and attention to detail to ensure world class customer service

and products

Responsible for all employee training and development, certification and

compliance

Ensured compliance with all state and federal laws pertaining to the

workplace

Responsible for all administrative tasks, HR records, facilities

management, inventory control and ongoing operational reports for

setting and achieving sales goals

Created and maintained binders for corporate reference materials, OHSHA,

inventory management, employee training, cash handling and security and

safety

Ruth's Chris Steakhouse: Centennial Park, Atlanta, Georgia 2007 - 2011

Restaurant Manager/Liquor Beer and Wine Manager

Responsible for labor, linen, and beverage costs for $7.5 million in

annual sales

Created and maintained excel spreadsheets, menus, cataloging, pricing

and sourcing $300,000 in beverage inventory

Established system to track wine and cocktail sales to motivate

employees to increase their individual sales goals

Responsible for daily paperwork, created schedules, and managed food and

beverage costs

Created and maintained the highest level of guest satisfaction and

product quality

The Art Institute of Atlanta, Atlanta, Georgia 2002 - 2007

Culinary Arts Faculty and Dining Room General Manager

Increased sales by 25% and established the restaurant as a profit center

for the school

Responsible for all administrative tasks, communications, and inventory

controls

Coordinated special events including team-buildings, fundraisers and

wine tastings

Instructed culinary students in all aspects of front of the house fine

dining operations

Maintained the highest level of guest satisfaction while directing and

instructing students

Developed, maintained and updated the curriculum for courses on beverage

management, dining room management, career development, and management

and supervision

Created and maintained the restaurant reservation database to ensure

maximum restaurant occupancy and revenue

Worked as a liaison between the admissions department and local high

schools to increase enrollment in the culinary arts program

Coordinated and worked special events, on and off site to increase

visibility for the school

Peasant Uptown, Phipps Plaza, Atlanta, Georgia 2001-2002

Restaurant Manager

Responsible for writing schedules, new employee training, and daily

paperwork

Worked with employees through performance appraisals to improve

standards of service

Supervised wait staff and bartenders in maintaining Fine Dining

standards

Coordinated and organized private events including the development of

menus, responded to guests special requests and ensured events met or

exceed customer expectations

Education

The Center for Legal Studies August 2014

The University of Georgia

Paralegal Certificate Program

The Culinary Institute of America, Hyde Park, 1998

New York

Associates Degree in Culinary Arts

Graduated second in class with a G.P.A. of 3.85

Centre College, Danville, Kentucky 1994

Bachelors Degree in Biological Science, Minor in English Literature

Certifications and Skills

. Westlaw Classic, Westlaw Next

. Microsoft Office: PowerPoint, Excel, Word, Outlook

. Adobe

. Keynote

. Kronos-based Scheduling Software

. Public Speaking

. Event Planning

References Available Upon Request

Contact this candidate