SHANE A. RIVET
***
603-***-**** ******@*******.*** http://rivetrestorations.com/resume
Objective & Professional Profile
To pursue a challenging opportunity that will best utilize my administrative IT, remote and field support skills,
education, and experience in a fast-paced technical environment that will provide opportunity for continued
responsibility and professional growth.
Senior Network Administrator/engineer with over 21 years of architectural, triage, disaster recovery and managerial
experience for a wide clientele base as well as special contract services. An abundance of diverse and technical
skills and expertise with both software and hardware. Strong team leader and project manager abilities with results
driven success.
Experience
Project Manager/System Administrator/ Administrative Network Architect
February 2014 – June 2014
Planet Fitness Corporate (Contract)
A Project Manager for sensitive security dual layer network remediation project. Managing a senior level
team responsible for activities related to installation and deployment of MPLS label and source based
routing and SonicWALL firewall multi network segmentation a nd other network products and services
from post-sale through transition to Support with 800+ Franchise companies as well as vendor
management. Responsible for multiple environment and project work, managing standard repeatable
services as well as custom in-house software implementation. Primary responsibility is management of
software installation and associated services as well as process monitoring. Managed project task
distribution with multiple corporation depts. and vendor’s sales along with customer kick-off calls.
Execute change orders when necessary. Creat ed / implemented customer based timeline for project
staging. Built documentation structure within advance online database for accurately tracking and
approving project tasks and associated revenue . Developed Helpdesk structure for project timeline
production and multi-layer problem escalation. Responsible for effective and efficient delivery
Responsible for forecasting accurate project revenue streams Primary point of contact for customer
relationships pertaining to project implementations.
Provided senior level network support
SonicWALL, and Switching Configuration
Network Segmentation
4G wireless redundant backup connection
Disaster Recovery
PCI compliant redesign and upgrade
Support in a team effort with client companies
Domain & LAN management & design
Wireless, cloud mobile device support
Desktop and helpdesk roles
Scheduling, time management
Risk management, site surveying
IIS Vulnerability security Scanning
Remote (Terminal) services with Citrix and MS Designs
Network Manager/System Administrator/Administrative Network Architect
August 2013 – December 2013
TCom Networks (Contract)
A Multi-Client Environment in a senior level network support role Team support with client companies
(medical and Fortune 500). Worked with Continuum, Symantec and other products for these Technical
back up management and design. Supported layered switching, firewall (NAT, tunneling) vlan & Cloud
configurations consisting of Cisco, Meraki, Sonic WALL, Del l, Symantec and other network hardware
devices . Domain & LAN monitoring, management, migration and upgrade (custom applications,
SCCM, Samanage and other custom software as well as website configuration and design, SBS,
VMWare, exchange, file, IIS servers included). Application / software analyst and management, Help
file management and development, Planning, budgeting, assessment, and compliance management
for custom software per client site. . Wireless and mobile device support with Meraki switching and
other cisco devices. Developing Desktop and help desk structure. Scheduling and time management.
Disaster Recovery & Risk management, site surveying and vulnerability scanning with looks like
Samanage, IIS Security Scanner, XScan, Sara and other MS products. Migration management and client
education.
Provided senior level network support
Cisco ASA, and Switching Configuration
SCCM build configuration and Management
VMWare multi server build and configuration
DNS, DHCP, WINS Domain configuration
Disaster Recovery with Symantec, Continuum and other DR tools
Hippa compliant redesign and upgrade
Support in a team effort with client companies
Technical backup management & design
Domain & LAN management (application, file, print IIS servers included)
Application packaging team.
Help file management and development
Wireless, (Meraki Switching) and cloud mobile device support
Desktop and helpdesk roles
Scheduling, time management
Risk management, site surveying
Customer technical training
Billing software management
Remote (Terminal) services with Citrix and MS Designs
EClinical Configuration including remote Service for Multi -site support
Data Encryption compliance configuration, management and support
Analyzing & assisting with new system installations and application of hot fixes and updates
Managing and monitoring software compatibility Testing
Assisting with maintenance of system documentation
Formatting customer data for system implementation
Other duties as assigned by Client Services and Product Management.
NASL supported multi-threaded vulnerability scanning
Network Manager/Administrator and Network Architect
August 2012 – July 2013
State of NH – Deloitte – Technosoft (Contract)
Shane A. Rivet Page 2
Team member in a multi domain network in a senior level network support position. Multi-functional tasks
include Disaster Recovery & Technical back up management and design. Cisco ASA switching and
wireless and mobile device and configurations support. Domain & LAN management (application, file
IIS servers included). Application packaging team and software distribution. Managing and monitoring
software updates. Testing (Q&A) custom software with known in -house distributions. RoboHelp, Help file
management and development. Desktop and help desk roles. Scheduling and time management.
Risk management and site surveying.
Provided senior level network support
Group Policy / Active directory rebuild and migration
DNS, DHCP, WINS Domain configuration
Complete file server recovery and share/permission management build
Support in a team effort with client companies
Technical backup (disaster recovery) management & design
Domain & LAN management (application, file IIS servers included)
Application packaging team
Help file management and development
Wireless, mobile device support
Desktop and helpdesk roles
Scheduling, time management
Risk management, site surveying
Qualys Guard Vulnerability Scanning
Analyzing & assisting with new system installations and application of hot fixes and updates
Managing and monitoring software compatibility Testing
Assisting with maintenance of system documentation
Formatting customer data for system implementation
Client Services and Product Management.
Event Director/Webmaster/Network Administrator/Administrative Manager August 2009 - 2014
USCRA – Racing Division, MotoGiro-USA, Pewter Run
Multi divisional business as a senior level web LAN administrative support member. Website technical
design (http://race-uscra.com. http://pewterrun.com). Word Press, IIS, SQL, HTML, PHP, Database
administrator. Management / Director of events. Strategic marketing and communication for client
services, hospitality, planning and execution. Cash -flow management with budget drafting.
Scheduling and critical time management. Health and safety supervisor / First Aid services. Risk
management and site surveying.
Provided senior level web administrative support
Website technical design
Data Security and management
Management of all events
Strategic marketing and communication, client service
Hospitality, planning and execution
Cash flow management, budget drafting
Scheduling, time management
Health & safety, First Aid services
Risk management, site surveying
Network Administration/PC Support August 2010 – January 2012
Liberty Mutual (Contract)
Senior level administrative tier 3 support. RSA SecurID Two Factor Authentication design team. RSA
management hard/soft token support for 40,000 users. Microsoft Lync and HTML design team for project
build stream line action plan. HP Open View & Support and configuration for multilevel team support .
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Senior build and support for Microsoft Enterprise Solutions. Office 2010 Migration and remote upgrade.
VMware / Hyper V testing application for development team and live data. Web-based applications
and tools support team for custom in house Applications and agency portals. Group Policy
configuration / testing. Remote and in-house support. Support for IIS based application client and
database configuration. Windows 7 upgrade support / assist and testing for deployment company -
wide. In-depth registry configuration for IE based applications. Small script & deep registry
configuration for web-based in-house applications.
Provided senior level administrative support
RSA SecurID Two Factor Authentication, Documentation development, customer/ user online support
RSA Implementation (Radius server, Authentication management, Kerberos AD/OU configuration
RSA ARC Database Backup management team.
RSA management hard/soft token support, Web access control,
Microsoft Lync
HP Open View & support
Involved in senior build and support for Microsoft Enterprise Solutions,
Office 2010 Migration
VMware / Hyper V testing application
Group Policy configuration / testing
DNS, DHCP, WINS Domain configuration
Provided remote & in-house support
Support web based applications
Support for IIS based application client and database configuration
Windows 7 upgrade support, assist & testing for deployment company wide
In-depth registry configuration for IE based applications
Small script & deep registry configuration for web based in-house applications
Network Administration/PC Support June 2010 – August 2010
Absolute Computer Options (Contract)
Senior level administrator. Senior build and support for Microsoft Enterprise, small business server 2008 64 -
bit and Enterprise environments. Hyper V / VMware for terminal services. Small business PC rebuild and
support. Retail system options and field and site support.
Provided senior level administration
Involved in senior build and support for Microsoft Enterprise, Small Business Server 2008 64 Bit and Enterprise
environments
Hyper V/ VMware for terminal services
Provided small business PC rebuild and support, retail system options and field and site support
Senior Network Administration/Nationwide Remote Support March 2008 – October 2008
CNS Partners
Senior level administration for high power corporations. Senior build and support for Microsoft Enterprise,
small business server 2008, 64-bit and Enterprise environments. Senior support for Microsoft Data
Protection Manager 2007 Backup Exec, G-vault and CA. Supported terminal server 2008, 2003 build
with load balancing and/or section broker for 1000+ terminal users’ rights restriction / least privilege
users. Supported SQL database server administration, backup, maintenance, and build. Provided
WYSE terminal administration and support. Supported token elevation for applications wit h least
privilege users. Served as new company network startup administrator with remote support. Provided
Group Policy based patch management supporting Microsoft, 3rd party and custom updates.
Provided convenient management of file shares both on servers and work stations powered by Group
Policy, the extensible Change and Configuration Management (CCM) systems built into Active
Directory (AD) networks. Administered Windows 2008 server, Vista, XP Pro, Home, Active Directory,
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Exchange 2000 – 2007 with multi-exchange configuration wireless network security with policy, terminal
services, remote customer support, help desk, desktop, VMware/Hyper V for training, production in
manufacturing and testing new configurations and software. Handled MSI installati ons and
configurations. Configured managed client -side systems. Edited registry and rewrote software for non-
admin users, for admin-only software. Provided online, remote and in-house training to clients with new
and upgraded work stations and terminal server with new applications and operating systems.
Handled senior level administration for high power corporations
Involved in senior build and support for Microsoft Enterprise, Small Business Server 2008, 64 Bit and Enterprise
environments
Involved with testing and implantation of beta SCCM tools
Served as senior support for Microsoft Data Protection Manager 2007 Backup Exec, G-vault and CA
Supported Terminal Server 2008, 2003 build with load balancing and/or section Broker for 1000 plus terminal
users’ rights restriction/least privilege users
Supported SQL database server administration, backup, maintenance, and build
Provided WYSE terminal administration and support
Supported token elevation for applications with least privilege users
Served as new company network startup administrator with remote support
Provided Group Policy-based patch management supporting Microsoft, third party and custom updates
QualysGuard vulnerability scanning
Provided convenient management of file shares both on servers and workstations - because it is powered by
Group Policy, the extensible Change and Configuration Management (CCM) system built into Active Directory
(AD) networks
Administered Windows 2008 Server, Vista, XP Pro, Home, Active Directory; Exchange 2000 - 2007 with Multi
Exchange configuration wireless network security with policy, terminal services, remote customer support,
helpdesk, desktop, VMware/Hyper-V for training, production in manufacturing and testing new configurations
and software
Handled MSI installations/configurations
Configured managed client side systems
Edited registry and rewrote software for non-admin users, for admin only software
Provided online, remote and in-house training to clients with new and upgraded workstations and terminal
server with new applications and operating systems
Network Administration/Nationwide Technical Support February 2004 – November 2007
Microsoft – Desktop Standard Acquisition
Provided Group Policy VPO Vault (GPMC) support for high power corporations. Provided 3rd tier
support with Policymaker Brand Group Policy software. Managed right restriction / least privilege users.
Elevated tokens for applications with least privilege users. Provided Group Policy based patch
management supporting Microsoft, 3rd party and custom updates. Provided convenient management
of file shares both on serves and work stations powered by Group Policy, the extensible Change and
Configuration Management (CCM) system built into Active Directory (AD) networks. Configured
Windows 2003 Server, XP Pro, Home, Active Directory, Exchange 2000, 2003 administration with Multi
Exchange, layer 3 switches, firewall with failover wireless network security with po licy data store and
restore, backup exec terminal services, remote customer support, help desk and desktop. Handles MSI
installations / configurations. Configured and managed client -side systems. Involved in VMware/Hyper-
V for training, production and t esting, MS Office 2000, XP migration, registry editing, rewrite software for
non-admin users, for admin-only software. Group Policy Management (GPMC) administration, Active
Directory (AD) administration, right restriction / least privilege users. Managed token elevation for
applications with least privilege users. Administered and configured routers, switches, VPN and T1.
Designed internet and intranet for retail based infrastructure. Designed inventory management
software. Provided on-line, remote and in-house training to clients and administrators with new and
upgraded Group Policy software.
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Provided Group Policy VPO Vault (GPMC) support, for high power corporations
Provided third tier support with Policymaker Brand Group Policy Software
Managed Right Restriction/Least Privilege Users
Involved in token elevation for applications with least privilege users. This principle requires that each subject in
a system be granted the most restrictive set of privileges (or lowest clearance) needed for the perf ormance of
authorized tasks. The application of this principle limits the damage that can result from accident, error, or
unauthorized use.
Provided Group Policy-based patch management supporting Microsoft, third party and custom updates
Provided convenient management of file shares both on servers and workstations - because it is powered by
Group Policy, the extensible Change and Configuration Management (CCM) system built into Active Directory
(AD) networks.
Configured Windows 2003 Server, XP Pro, home; Active Directory; Exchange 2000, 2003 Administration with
Multi Exchange, Wireless network security with Policy data store and restore, backup exec terminal services,
remote customer support, helpdesk and desktop
Handled MSI Installations/configurations
Configured and managed client side systems
Involved in VMware/Hyper-V for Training, production and testing, MS Office 2000, XP migration, registry editing,
rewrite software for non-admin users, for admin only software
Involved in Group Policy Management (GPMC) administration, Active directory (AD) Administration, Right
Restriction/Least Privilege Users
Managed token elevation for applications with least privilege users. This principle requires that each subject in
a system be granted the most restrictive set of privileges (or lowest clearance) needed for the performance of
authorized tasks. The application of this principle limits the damage that can result from accident, error, or
unauthorized use.
CISCO Layer 3 Switching, CISCO, Sonicwall, and other firewall with failover wireless network security & design
with Policy Data Store and Restore
Involved in backup exec, terminal services, remote customer support, helpdesk, desktop, MSI
installations/configurations and client side management
Analyzing & assisting with new system installations and application of hot fixes and updates
Managing and monitoring software compatibility Testing
Assisting with maintenance of system documentation
Formatting customer data for system implementation
Client Services and Product Management.
Handled MS Office 2000, XP Migration
Installed VMware for training and production in manufacturing and tested new configurations and software.
Administered and configured Routers, Switches, VPN and T1
Edited registry and rewrote software for non-admin users, for admin only software
Designed internet and intranet for retail based infrastructure
Designed inventory management software
Provided online, remote and in-house training to clients administrators with new and upgraded Group Policy
software
Network Administrator 2004
Nova Systems
Configured and administered Windows 2003 Server, XP Pro, Home, Active Directory, Exchange 2000,
2003 Multi-Exchange configuration. Supported layer 3 switches, firewall with failover. Supported SQL
database server administration, backup, maintenance, and build. Managed wireless network security
and design. Migrated Windows NT 4.0 to Windows 2000 to 2003 workstation and server. Managed data
store and restore, backup exec, terminal services, remote customer support, help desk, desktop, MSI,
NetInstall 4.2 configuration and client-side management. Handled MS Office 2000, XP migration.
Administered and configured routers, switches, VPN, and T1. Supported IBM, HP, Dell, DTK, Compaq
systems, laptops, desktop, and peripherals. Involved in MSI packaging and deployment, registry editing,
rewriting software for non-admin users, for admin-only software. Supported SMS, VNC, Adobe Acrobat
and all standard applications.
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Configured and administered Windows 2003 Server, XP Pro, Home, Active Directory, Exchange 20 00, 2003 Multi
Exchange configuration
Supported Layer 3 Switches, Firewall with failover.
Supported SQL database server Administration, backup, maintenance, and build
Managed wireless network security and design
Migrated Windows NT 4.0 to Windows 2000 to 2003 Workstation and Server
Managed data store and restore, backup exec, terminal services, remote customer support, helpdesk,
desktop, MSI, NetInstall 4.2 configuration and client side management
Handled MS Office 2000, XP Migration
Administered and configured Routers, Switches, VPN and T1
Supported IBM HP, Dell, DTK, Compaq systems, laptops, desktop and peripherals
Involved in MSI Packaging and deployment, registry editing, rewriting software for non -admin users, for admin
only software
Supported SMS, VNC, Adobe Acrobat and all standard applications
IT Support 2003 - 2004
Cocci Computers
Configured and administered Windows 2003 server, XP Pro, Home, Active Directory, Exchange 2000,
2003 Multi-Exchange configuration. Supported layer 3 switches, fi rewall with failover. Managed wireless
network security and design. Migrated Windows NT 4.0 to Windows 2000 to 2003 workstation and server.
Supported SQL database server administration, backup, maintenance, and build. Managed data store
and restore, backup exec, terminal services, remote customer support, help desk, desktop, MSI,
NetInstall 4.2 configuration and client -side management. Handles MS Office 2000, XP migration.
Administered and configured routers, switches, VPN and T1. Supported IBM, HP, Dell, DTK, Compaq
systems, laptops, desktop, and peripherals. Involved in MSI packaging and deployment, registry editing,
rewriting software for non-admin users, for admin-only software. Supported SMS, VNC, Adobe Acrobat
and all standard applications.
Configured and administered Windows 2003 Server, XP Pro, Home, Active Directory, Exchange 2000, 2003 Multi
Exchange configuration
Supported Layer 3 Switches, Firewall with failover
Managed wireless network security and design
Migrated Windows NT 4.0 to Windows 2000 to 2003 Workstation and Server
Supported SQL database server Administration, backup, maintenance, and build
Managed data store and restore, backup exec, terminal services, remote customer support, helpdesk,
desktop, MSI, NetInstall 4.2 configuration and client side management
Handled MS Office 2000, XP Migration
Administered and configured Routers, Switches, VPN and T1
Supported IBM HP, Dell, DTK, Compaq systems, laptops, desktop and peripherals
Involved in MSI Packaging and deployment, registry editing, rewriting software for non-admin users, for admin
only software
Supported SMS, VNC, Adobe Acrobat and all standard applications
IT Support 2003
Liberty Mutual (Contracts)
Involved in Windows NT 4.0 to Windows 2000 migration. Managed data store and restore, backup exec,
customer support, help desk and desktop. Configured and provided client -side management.
Supported Outlook 2000, IBM, HP, Dell, DTK, Compaq systems, lapto ps, desktops and peripherals.
Involved in registry editing, rewriting software for non-admin users, for admin-only software. Supported
Internet Explorer 5.5, 6.0, Office 2000, CP, SMS, VNC, Adobe Acrobat, Windows 2000 Pro and XP,
Windows NT based client set up. Provided in-house training to clients with new and upgraded work
stations along with mail and applications server training courses.
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Involved in Windows NT 4.0 to Windows 2000 migration
Managed data store and restore, backup exec, customer suppor t, helpdesk and desktop.
Configured and provided client side management
Supported Outlook 2000, IBM HP, Dell, DTK, Compaq systems, laptops, desktop and peripherals
Involved in registry editing, rewriting software for non -admin users, for admin only software
Supported Internet Explorer 5.5, 6.0, Office 2000, XP, SMS, VNC, Adobe Acrobat, Windows 2000 Pro and XP,
Windows NT based Client setup
Provided in-house training to clients with new and upgraded workstations Along with mail and applications
server training courses
LAN/System & IT Support 2003
Lahey Clinic (Contract)
Involved in Windows 95 to Windows 2000 migration. Provided customer support, help desk, desktop and
network support. Configured and provided client-side management. Handled wireless network security
and design. Supported Cisco switches, Outlook 2000, M S Exchange 2000, Wireless Cisco Aironet WAP,
IBM, HP, Dell, DTK, Compaq systems, laptops, desktops and peripherals. Involved in registry editing and
rewriting software for non-admin users, for admin-only software. Supported AutoCAD 14, AutoCAD
2000, Internet Explorer 5.5, 6.0, Office 2000, XP, LANDesk, VNC, Adobe Acrobat, Netscape, Windows
2000 Pro and XP, Windows NT and WS builds, 98 and 95 based client setup.
Involved in Windows 95 to Windows 2000 migration
Provided customer support, helpdesk, desktop and network support
Configured and provided client side management
Handled wireless network security and design
Supported Cisco Switches, Outlook 2000, MS Exchange 2000, Wireless Cisco Aironet WAP, IBM HP, Dell, DTK,
Compaq systems, laptops, desktop and peripherals
Involved in registry editing and rewriting software for non -admin users, for admin only software
Supported AutoCAD 14, 2000, Internet Explorer 5.5, 6.0, Office 2000,XP, LANDesk, VNC, Adobe Acrobat,
Netscape, Windows 2000 Pro and XP, Windows NT and WS Builds, 98,95 based client setup
LAN/System & Software Distribution IT Support 2002 - 2003
ACMI Corp
Provided customer support, help desk, desktop and network support. Involved in PDC, BDC, file and
print server configuration and management. Manipulated, constructed, and managed intranet.
Provided wireless network security and design. Involved in term inal server construction, configuration
and client-side management. Configured and managed Cisco routers, switches, Outlook DVM,
Ceridian servers, Remote Cable/DSL routers and firewall. Configured and managed VPN Concentrator
3000. Reconstructed and managed MS Exchange 5.5 to 2000. Configured and managed wireless
Cisco Aironet WAP / Routers. Maintained IBM systems, laptops, desktops and peripherals, Veritas
software, backup exec, Wise Installer, MSI packaging and WinInstall. Involved in Visual Basic s oftware
design and script configuration. Involved in registry editing and rewriting software for non -admin users,
for admin-only software. Reconstructed and managed AutoCAD 14, AutoCAD 2000, PDM and
SolidWorks for Mechanical Engineers. Supported Interne t Explorer 6.0, Office 2000 and XP, pcAnywhere,
VNC, Adobe Acrobat, MS Project 98 and 2000, Netscape, Adobe Photoshop, McAffee Vshield,
Windows 2000 Pro and ME, Windows NT and WS builds 98 and 95based client setup.
Provided customer support, helpdesk, desktop and network support
Involved in PDC, BDC, file and print server configuration and management
Manipulated, constructed and managed intranet
Provided wireless network security and design
Involved in terminal server construction, configuration and clien t side management
Shane A. Rivet Page 8
Configured and managed Cisco Routers, Switches, Outlook DVM, Ceridian Servers, Remote Cable/DSL Routers
and firewall
Configured and managed VPN Concentrator 3000
Reconstructed and managed MS Exchange 5.5 to 2000
Configured and managed wireless Cisco Aironet WAP/Routers
Maintained IBM Systems, laptops, desktop and peripherals, Veritas Software, Backup Exec, Wise Installer; MSI
Packaging and WinInstall
Involved in Visual Basic software design and script configuration
Involved in registry editing and rewriting software for non-admin users, for admin only software
Reconstructed and managed AutoCAD 14, 2000, PDM and SolidWorks for Mechanical Engineers
Supported Internet Explorer 6.0, Office 2000,XP, pcAnywhere, VNC, Adobe Acrobat, MS Project 98, 2000,
Netscape, Adobe Photoshop, McAffee Vshield, Windows 2000 Pro and ME, Windows NT and WS Builds, 98,95
based client setup
LAN/System – Software Distribution 2000 - 2002
Lockheed, Martin & Sanders / BAE Systems (Contract)
Redesigned software for military defense regulations. Involved in software migration and redesign for
Windows 2000. Opened locked-out software for non-admin / local admin users. Installed Dell systems,
laptops, NEC, Gateway and Compaq servers, Veritas software, WinInstall and MSI installer. Redesigned
software for Citrix and all major Microsoft software. Edited registry. Supported Internet Explorer 5.5,
Office 97 and 2000, pcAnywhere, Adobe Acrobat, MS Project 98 and 2000, Netscape, Adobe
Photoshop, AutoCad, Matlab, Cisco VPN Concentrator, McAffee, VShield, Windows 2000 Pro and ME,
Windows NT and WS builds 98 and 95 based client setup. Involved in Windows NT, 2000, and network
build creation.
Redesigned software for military defense regulations
Involved in software migration and redesign for Windows 2000
Opened locked-out software for non admin/local admin users
Installed Dell systems, laptops, NEC, Gateway and Compaq Servers, Veritas Software, Win Install and MSI
installer
Redesigned software for Citrix and all major Microsoft software
Edited registry
Supported Internet Explorer 5.5, Office 97, 2000, PC Anywhere, Adobe Acrobat, MS Project 98, 2000, Netscape,
Adobe Photoshop, AutoCAD, Matlab, Cisco VPN Concentrator, McAffee, VShield, Windows 2000 Pro and ME,
Windows NT and WS Builds, 98,95 based client setup
Involved in Windows NT, 2000 and Network Build Creation
LAN/System Prior to 2000
Datex-Ohmeda (Contract)
Rebuild firmware in Cisco network. Supported Dell systems, laptops and Meteaframe-Citrix server.
Rebuilt