Customer Service Consultant

Location:

Posted:

August 30, 2014

Melissa M. Collins

Champaign, IL 61820 Email: *********@*****.***

PROFILE: Motivated professional with thirteen years of exceptional customer service and sales

experience. Established sales leader, with the capability to consistently surpass and meet goals. Establish

rapport with people from diverse backgrounds and at all professional levels. Proficient in organization,

written and oral communication, attentive to details and adapt to any circumstance. Demonstrate

leadership, team commitment, and co-worker development. Possess standard computer skills including

knowledge of office hardware and software products such as Microsoft Office.

PROFESSIONAL EXPERIENCE

Customer Sales Consultant

Office Depot, Inc. - Champaign, IL Oct 2000 - Present

• Customer Service: Responsible for engaging and providing an exceptional customer service

experience. Solving business needs by promoting and selling Office Depot’s wide range of

products and services. Build rapport and increase customer retention by utilizing Office Depot’s

proven sales principles and measures. Handle stressful situations by answering questions and

help management resolve customer complaints and problems.

• Merchandising: Maintaining store appearance, organizing and setting up product displays.

Logging into multiple computer systems, reading and printing different reports while using

commercial copiers to produce marketing signage and pricing.

• Sales: Experience working in various departments from furniture to technology products.

Finalizing and closing sales, with the ability to process orders and ring up transactions from

multiple systems. Ability to multi-task between customers and daily responsibilities.

Sales Associate / Assistant Manager

Andi’s Hallmark / Dena’s Hallmark - Champaign Aug 2001 – Sept 2007

• Duties: Responsible for calling in payroll, adjusting employee work schedules, receiving

merchandise, reordered product inventory, and resolving customer issues. Also offering

exceptional customer service, ringing transactions, setting displays, and developing promotions.

EDUCATION

Parkland Community College – Champaign, Illinois 2000 - 2001

Some college coursework completed

Salmon High School – Salmon, Idaho 2000

H.S. Diploma

COMPUTER SKILLS: Windows Operating Systems (XP, Vista, 7, 8); Android; Microsoft Word, Excel,

PowerPoint; Internet; proprietary databases & systems. Standard understanding of office hardware

equipment, such as, fax machines, printers, copiers, multi-line phone systems and storage devices.