Customer Service Management
Resume:
Jason Dial
**.****@*****.***
SUMMARY
Leader with a keen instinct for Process Improvement, Research and Development, and
Marketing. Experienced professional with the management of materials, budgets, and
manpower. Technical experience in several different industries such as telecommunication,
aviation, industrial construction, utilities and shipbuilding.
COMPUTER SKILLS
MS Office, Power Point, Excel, Access, Publisher, Project, 3DXML, and COGNOS
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MAXIMO, CATIA, PDM, ARTEMIS, SAP, P6, AutoCAD, Citrix, and Net Meeting
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Toad, Oracle, SQL, Data Communications and Fiber Optics
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SOFT SKILLS
Leading and working with teams, Leadership, Teaching, Budgeting, and Customer Service
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Business Understanding, Marketing, Management, Mentoring, Problem Solving, and
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Presentations
7 habits of Highly Effective People, 4 Roles, and Principled Centered Leadership
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ERP, MRP, CRM, CPM, EVM, PERT, TQM, PP&C, EBOM, PBOM, WBS, MOS, and PM
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Value Stream, Lean Events, Process Improvement, and Facilitation
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Ability to develop creative design solutions, handle new challenges, and is a valued team
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player
Excellent troubleshooting skills, technical knowledge, and communication experience
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Proactive goal oriented self starter who meets deadlines and seeks to create positive
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paradigm shifts
Organized leader pursues excellence through team work and shared learning environment
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Works with teams to create improved processes and manage change more efficiently
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PROFESSIONAL EXPERIENCE
May 1997 – August 2014
Primavera
Business Analyst /Project Management
Responsible for proper work flow of daily and outage projects at power plants
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Used Maximo as our planning tool and P6 as our scheduling tool
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Used an enterprise suite that ties the two apps together through the interface app BizTalk
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Performed Root Cause Analysis
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Lead effort to increase schedule integrity and adherence to 95% and to improve efficiency
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by lowering Operational performance Index to all time low
Lead effort every year to make sure business goals were met by department and Individuals
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1
Worked with Generation, Hydro, and Nuclear Plants to achieve work management business
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goals
Budgeted, subcontracted assignments, estimated, planned, logistics, supply chain, and
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customer service
Worked with utility, realty, and property management companies to ensure customer
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satisfaction
Oversaw efforts in modernization of company through organization, computers, and
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software
Managed projects, created blueprints, and organized company operations
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Troubleshooted computer and technical related issues
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Implemented marketing strategies targeting the following niches: commercial, tenant, and
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maintenance
Target mediums included: e-mail, web site, brochures, fliers, signs, magazines, direct mail,
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and coupons
Newport News Shipbuilding, Newport News, VA
Project Management Planning & Scheduling
Above Secret Security Clearance
Planned, designed, and scheduled for the manufacturing and development of aircraft carriers
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Assisted in research of generation technologies such as: Maglev elevators and catapults
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Created critical path flow charts that integrated planning, design, engineering, and IT
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Managed projects and supply chain for both the upstream and downstream customers
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Responsible for the training and orientation of apprentices and new hires
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Provided a detailed weekly highlight article for upper management
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Maintained and updated multiple databases
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Provided detailed man hour estimates
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Scheduled, estimated, tracked, monitored, and reported for multiple projects
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Collaborated with upper management to identify solutions and take ownership for
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implementation
Completed the following rotations on aircraft carriers: Electronics, IC, Combat Systems,
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Power Distribution, Lighting Systems, Overhaul, and Maintenance,
Engine Room, Emergency Diesel Generator Rooms, Catapults, Data Centers, Central,
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Reactors, and Island House
Labs, Testing, Clean Rooms, Controlled Materials, and Reading Blueprints and Specs
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Shops: Instrument, Machine, Gauge, Calibration, Motor, PLCs, and Switchboard
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EDUCATION
Half way through MBA ECD 2015
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Advanced Oracle Primavera Training
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Certified Sologic Root Cause Facilitator
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Fiber Optic Certified Training Brierwood Technical Institute
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Bachelor of Arts in Business Administration Saint Leo University October 2003
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Associate of Science and Arts Trident Technical College Charleston SC December 2001
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Four Year Leadership/Electrical Apprenticeship Newport News Shipbuilding 2001
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1
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