IT TECH SUPPORT
Resume:
Page * (Jacky)Siu M. Tse
*** ******* **** ******, (South Brunswick) Princeton, NJ (Tel: 732-355-
9448) Email:
*********@*****.***
EMPLOYMENT:
Contractor - AV (Audio/Video)Tech, assigned to BlockRock
Financial, NY/NJ
o Set up Video/Audio conferencing rooms for meeting use.
o Ensure all video/audio equipment that are working properly.
10/2013 to 07/2014
SYSTEMAX - Global Industrial (24 Applegate drive, Robbinsville,
NJ)
Desktop Support Technician (Local PC manager)
o Provide Technical Desktop, Server Support to Sales, Warehouse and IT
users at Robbinsville site.
o Warehouse support include wireless connectivity, Scanner MC9000
setup, troubleshoot, Printers support
o Sales, IT users support include user administration, helpdesk
support (Autodesk), inventory, Windows Update, mobile phone
support, Video Web Support, etc.
o Server support including Windows Servers, Paging System.
o Communicated, coordinated with service companies, vendors, and
internal Business Unit Mangers in terms of repairs, purchasing.
o Monitor Security Cameras throughout warehouse and sales area.
10/2012 - 10/2013 Opsec Security, (2 Applegate drive, Robbinsville, NJ)
--- Acquired JDSU
IT Support Specialist (Site Manager/IT Coordinator)
02/2008 - 10/2012 JDSU --- Acquired ABNH
Desktop Support Lead (PC/SITE Manager), IT Client Services
05/2007 - 02/2008 American Bank Notes Holographics
Desktop Support Specialist, IT
o Daily trouble shooting from PCs, Printers, to Smart phones (Android
and Iphone) for local and remote users.(total over 250 users)
including lite Mac Support using Ticketing system like Remedy,
ServiceNow, ManageEngine, Autodesk Helpdesk.
o Executed smooth IT transitions (company policy and procedure, systems,
use of IT equipment, etc.) when company went under acquisition.
o Oversaw IT infrastructure and manage software and hardware support
(Trouble shooting in-house/remote) and set up on a daily basis.
o User Administration/Support On Windows Active Directory, E-Mail
Server, Web-EX account, as well as VOIP phone system (LINE SYSTEMS)
including paging, voice mail, etc.
o Designed, created, tested and deployed customized reports on MS Access
and appropriate by departmental managers for the enhancement and
refinement of projects, processes and procedures of the corporation.
o Virus/Spyware removal, trouble shooting (with Registry editing, third
party application)
o Provided Email and Phone, server support (Exchange, Pop mail, iphone,
Android, Black Berry)
o Maintained server administration (Windows 2003, 2008 server) including
file server, domain controller, printer server, and backup server (Set
up and conduct daily/weekly/monthly incremental and differential
backup policy).
o Reviewed and analyzed the effectiveness and efficiency of existing
technology including hardware (pc, printer, scanner, projector, etc)
and software and develop strategies for improving or further
leveraging these systems in terms of budget saving, project managing.
o Kept abreast of industry trends in relation to Desktop services;
administer, maintain, inventory control on IT equipments including
laptops, desktops, printers, scanners, cell phones, etc.
o Assisted with the development of staff resource planning; directed,
coached, motivated, supervised and educated other IT staff members
o Ghost and SCCM imaging for Windows XP and Windows 7
installation/migration.
o Maintained Manufacture Policies, SOX document for auditing purpose.
Page 2 (Jacky)Siu M. Tse
102 Cricket Hill Circle, (South Brunswick) Princeton, NJ (Tel: 732-355-
9448) Email:
*********@*****.***
EMPLOYMENT:
11/2005 - 04/2007 American Bank Notes Holographics, (2 Applegate drive,
Robbinsville, NJ)
PART TIME (PC SUPPORT/HELPDESK,) IT
o Contributed 20 hours weekly for pc/helpdesk support including setting
up and troubleshooting pc, printer problems.
11/2004 -5/2007 Somerset Medical Center, Somerville, NJ (110 Rehill Ave,
Somerset NJ)
Computer Operations/PC Support - Information Services
o Multiple systems Monitoring including, Windows (NT,2000), AIX, AS400,
ALPHA (VAX) using Clover Leaf and in-house Unix software.
o End of Day reports running for departmental use, Maintain daily/weekly
backup for various operating systems/servers.
o Provide pc (win98,NT,2000,XP) supports for nurses and doctor's offices
Software support includes Ms office, outlook, internet, Hospital
software such as Powerchart, Cerner application, and Citrix software.
11/2002 - 11/2004 Baker and Taylor (1120 route 22, Bridgewater, NJ)
Computer Operator / Warehouse Systems Support -
Information Services
o Provide technical support (hardware - Laser, Thermal printers,
scanners and software) for warehouse computer users.
o Conduct daily report printings and perform daily backups and
Monitor jobs scheduling and reports running on AS/400, MVS, JES2
systems.
o Provided call center phone support and tickets escalating to
other group.
EDUCATION: Queensborough Community College, Bayside, New York
General Studies and Certificate in Word Processing
Continued Education on NYU in PC programming
SYSTEMS: PCs - Compaq, Dell Desktop and various laptops Smart Devices
- Android, Iphone, Blackberry, ipad, Android Tablet.
OS - Windows XP, Windows 7, 2000, NT 3.51, 4.0, 95, 98, Dos,
MAC, Linux, Windows 2003,2008 servers.
Printers -Ricoh Multifunctional Devices, LG01, Xerox Laser
Printer 4050, 4030. HP LaserJet printers.
Mainframes-VAX/VMS 11-750, MICROVAX 3900, Vax 6310, Vaxstation
3100, Vax 4000,AS400, UNIX
SOFTWARE: Help Desk software: Service Now, Remedy, Support magic,
ServiceManage Engine, AutoDesk,in-house helpdesk ticketing
software.
MicroSoft Office, Front page, Word Perfect Office, Corel Draw,
Adobe Reader/Writer, Omni Form, Trend Micro, SCCM, Lotus Notes,
Backup Exec, Arcserve, Citrix VPN Client, Norton Utilities,
Laplink, SQL Mas500,Macola,, etc.
Linkedin Profile: http://www.linkedin.com/pub/siu-jacky-tse/a/a42/231/
Reference: Upon Request
Contact this candidate