Customer Service High School

Jnea Woods

Brooklyn, NY

*******@*****.*** - 347-***-****

Objective: Actively seeking work that reflects my passion and experience. Establishing areas of movement in

a productive company with growth and advancement.

WORK EXPERIENCE

Career Advisor

Career Connect Live - Staten Island, NY - December 2013 to Present

Responsible for the enrollment of students according to their job experiences and educational background.

Making recommendations that cater to the need of the clientele. Prepares the necessary forms for review of

the selected programs of choice.

Migration Specialist

Sunrise Communications - Springfield, MO - July 2013 to September 2013

Responsible for being a front line for at&t products as well as assisting customers with technical support

issues and customer service. Provide information on current events for existing account holders. Migrating

and transitioning all that qualify for promotional offers.

Retention Specialist

Protel Solutions - Springfield, MO - February 2013 to April 2013

Responsible for inbound and outbound call volume. Made promotion offers and acknowledge service updates.

Exercise the sales quota on a day by day basis. Maintained customer support throughout each call for quality

and assurance.

Fraud Specialist

Usaa Bank - Springfield, MO - July 2011 to September 2012

Managed all call request for lost or stolen currency. Researched all electronic accounts that was subjected to

possible fraud. Helped the company improve their capabilities and resources to prevent fraud violations. Made

adjustments when necessary to recover lost monies.

Cashier

Office Depot - Chamblee, GA - April 2009 to December 2010

Interacted with customers in a friendly and courteous manner. Inquire in savings through the point system.

Managed cashier duties that included counting and deposit of all revenue before, after and during a sale. Also

maintained the cleanliness of the store presence.

Customer Service Consultant

Lowes Inc. - Chamblee, GA - June 2008 to December 2008

Made provision to service all customers. Proposed knowledge of prices and services. Greeted and welcomed

customers with a positive and upbeat attitude. Scanned, bagged all merchandise in a timely manner.

EDUCATION

Aa in Medical Assisting

Asa Institute - Brooklyn, NY

2006 to 2007

High School Diploma in General Studies

North Cobb High School - Kennesaw, GA

1999 to 2002

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