Customer Service Sales

JAMIE L. CHESHIRE

*** ********* **** *****: 770-***-****

Ball Ground, GA 30107 Email: *****.*.********@*****.***

CAREER SUMMARY

Dynamic and talented Professional with multiple talents including writing, editing, marketing, research and recruiting

abilities as well as diligent and detail-oriented work ethic that positively impacts all areas of business.

SIGNIFICANT QUALIFICATIONS

• Adapts well to fast-paced environments by being highly

organized, self-motivated, and determined.

• Excellent written and oral communication skills that allow

for efficient execution of all tasks.

• Completes all work promptly and possesses team

leadership abilities.

• Learns quickly by being thorough and critical thinking.

EXPERIENCE SUPERIOR ESSEX – Atlanta, GA (2012

Present)

MARKETING COORDINATOR/WRITER

Responsible for managing Marketing Programs for distribution channels and 500+ customers

through the Reel Advantage Program and Warranty Programs for products. Contribute ideas and

concepts for marketing campaigns. Provide content for press releases, product catalogs, brochures,

web, product videos, product announcements, company emails, and social media. Manage content

schedules and plan meetings. Work with team members to carryout campaigns and other tasks.

Contribution • Contributed to the Energy Plant Project by traveling to the plant and interviewing employees to

Highlights: create the best video to promote the newly built plant; generated 500+ views on the company

YouTube channel. This led to many other video creations to promote the company.

• Solely manage the customer-facing portion of the Reel Advantage Program by providing excellent

customer service, answering high volumes of phone calls and emails daily, and through marketing

campaigns.

• Increased client base for the Reel Advantage Program by 350+ customers in less than 2 years by

creating training and awareness programs both internally for employees and externally for

customers to give them the knowledge to use the program to their benefit.

• Successfully implemented a Customer and Employee Portal for the Reel Advantage Program

through diligently working with IT, sales representatives, and management.

• Spearheaded the Warranty Program Initiative to streamline processes both internally and

externally. This new initiative aims to cut processes by 50% and to increase the amount of

warranties the company holds. (Still in progress).

MARY KAY, INC. – Marietta, GA (2013 Present)

INDEPENDENT BEAUTY CONSULTANT

Manage all aspects of the company business such as research, training, product knowledge, gaining

clients and other consultants, finance planning, and all monetary transactions.

Contribution • Gain 90+ customers through extensive marketing and excellent customer services via email, social

Highlights: media, phone calls, parties, and events.

• Won the Consistency Challenge twice for meeting the sales quota 12 months in a row.

• Successfully implemented fundraising campaign for my Cancer Cause for the Georgia Cancer

Specialists, resulting in new clients and awareness for all types of cancers.

• Complete all training quickly to help promote myself as a business professional as well as generate

company revenue.

WRITE CHOICE SERVICES, INC. – Marietta, GA (2010 Present)

RESUME/CONTENT WRITER

Independent Contractor working with a variety of clients to edit and/or coach their writing;

interview clients and generate professional resumes. Selected for subcontract work to write web

content including articles and blogs. Market for WCS using social media outlets such as Facebook,

Twitter, Wordpress, and LinkedIn.

Contribution • Contribute to resume reviews to build relationships and network for prospective future business.

Highlights: • Spearhead marketing ploys to increase website views to seek prospects and familiarize public with

WCS services, business objectives, events, and information.

• Interview clients to generate professional resumes to aid them in identifying career paths and

seeking a job that suits their qualifications and personal needs.

• Provide writing coaching and editing services to authors who are in the book writing process,

resulting in returning clients and generating new business.

COFFEEAM.COM– Canton, GA (2011

2012)

EDITOR & PROJECT COORDINATOR

Manage 20+ websites and content writing staff. Interface with Graphics Department and

management. Create and add new items to product inventory. Edit content and post to sites.

Responsible for website reviews, email marketing campaigns, copy writing, and advertising.

Contribution • Promoted within three months; exceeded expectations of management by generating content and

Highlights: and ideas that increased google-based performance.

• Increased conversion of new product; 29 page views 27 customers bought the product.

• Spearheaded promotional efforts; introduced 4 new products. Create promotional material

including content, images, website pages, and mailers.

• Key contributor in creation of names, logos, and product images for new product lines.

CONTENT WRITER & CUSTOMER SERVICE REPRESENTATIVE (2011)

Compose articles for all products. Edit all content submitted by writers and review all materials

before sites are published and mailers are sent. Work with Yahoo Small Business Editor to make

corrections on 19 company sites. Offer creative problem-solving ideas for sites and company

organization. Act as fill-in to answer phones and take customer orders.

Contribution • Efficiently completed all projects according to deadlines to ensure cost-effectiveness.

Highlights: • Operated cooperatively with all team members to accomplish company sales goals and objectives.

NEOPOST, USA– Atlanta, GA (2010 2011)

RECRUITER

Contracted to obtain and sort resumes. Selected candidates who fit requirements. Made contact via

email/phone to prescreen interviews. Worked with management to schedule face-to-face interviews.

Contribution • Successfully attained numerous, potential candidates through thorough research with Monster.com,

Highlights: LinkedIn, Hotjobs, and Craig’s List, as well as through job ads posted directly to websites.

• Diligently worked with management to rework or rewrite job ads, letters, and other documents to

effectively market and advertise the company and inside opportunities.

• Earned bonuses by leading management to exceptional candidates and generating hires.

EDUCATION KENNESAW STATE UNIVERSITY– Kennesaw, GA (2009)

BACHELOR OF ARTS Degree in English & Minor in Literary Studies

Accepted into Masters in Professional Writing Program (MAPW) at Kennesaw State March 2010

COMPUTER/ • Microsoft Office • Social Media Platforms • Mail Order Manager (MOM)

TECHNICAL • Google Adwords • Yahoo Small Business • Basic HTML & CSS

SKILLS

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