Customer Service

Daniel Gomez

**-** **** ******, ********, N.Y. **377 407-***-**** **********@*******.***

Professional candidate with a wide-array of experience in training, leadership and administration within organizational

environments. Ready to hit the ground running to support an organization by utilizing strong communication,

collaboration and technical expertise in order to execute on necessary business needs.

PROFESSIONAL EXPERIENCE

KFC, Woodside, NY JUNE 2014 – PRESENT

CREW MEMBER

Attend customers by providing excellent service leading to heightened levels of overall customer satisfaction

Receive customer payments as well as counting money to ensure proper cash management for organization

Onboard and train new crew members in multiple areas of the store for enhanced employee engagement and execution

Package orders necessary for the fundamental process of freshness and cleanliness to abide by organizational standards

J&G DRYWALL SPECIALTY INC, Orlando, FL OCTOBER 2012 – MAY 2014

ADMINISTRATIVE ASSITANT

Maintained and actively managed employment information for 15 employees via Quickbooks to ensure compliance

Created various data reports including profit/loss, projections for multiple projects and managed monthly bills and

expenses to ensure overall financial health of the organization

Spearhead organizational payroll processes to ensure employees received compensation for hours worked

Scheduled office meetings with suppliers and contractors to establish key communication for business outcomes

MCDONALDS, Orlando, FL FEBRUARY 2010 – FEBRUARY 2011

CREW TRAINER

Manage company earnings via cash receivables to ensure orderly company finances fostering overall company growth

Oversaw project quality to ensure excellence in condition to deliver 100% customer satisfaction and drive product loyalty

Trained new crew members in all areas of the store to establish a continuous learning culture and environment

Led the kitchen preparation area while on duty to ensure an organized work environment for higher productivity

EDUCATION & QUALIFICATIONS

Empire State College, New York, NY PRESENT

Bachelor of Science (B.S.) Major: Chemistry

Valencia College, Orlando, FL 2011 - 2012

Associate in Arts (A.A.)

Student Council: member of the year (2 out of 3 years) National Honor Society (1 year)

Leadership Techniques

SKILLS

REFERENCES AVAILABLE UPON REQUEST

Fluent in English and Spanish MS Office, Excel & PowerPoint Social Media & Technology

HOBBIES

Jogging / Cycling / Skating Music Traveling

Reading & Writing Philanthropy Community Service

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