Customer Service Manager

Yian Saechao 530-***-****

************@*****.*** 11981 Bow Lane Redding, CA

96003

Highlights

Strong Data Entry / 9,816 KPH – Keyboarding / 51 WPM – 10 Key / 9,802 KPH

Positive team player with solid organization skills

Ability to work in a fast paced environment

Quickly learn procedures and methods

Relevant Skills and Experience

Customer Service

• Scheduled appointments and maintained and updated appointment calendars

• Received payment and recorded receipts for services

• Greeted persons entering establishment, determined nature and purpose of

visit and directed and escorted them to specific destinations

• Kept records of customer interactions and transactions, recording details of

inquiries, complaints, and comments, as well as actions taken

Production

• Requisitioned and maintained inventory of materials and supplies to meet

production demands

• Monitored work progress, provided assistance and directed workers to expedite

work flow

• Trained and managed 10-15 employees and achieved significant improvements

in their productivity

• Reviewed documents, production schedules to obtain information

Clerical

• Typed, formatted, proofread and edited correspondence and other documents

from notes and dictating machines, using computers

• Operated office machines, such as photocopiers and scanners, answering

machine systems and personal computers

• Maintained and updated filing, inventory, mailing and database systems

• Collected, counted and disbursed money, performed basic bookkeeping and

completed banking transactions

Employment

Shasta County Cal-Works Redding, CA

Volunteer Clerical Assistant June 2014 to Present

Mc Donald’s Redding, CA

Department Manager May 2011 to Nov. 2013

Taco Bell Redding, CA

Assistant Manager / Shift Manager Jan. 2003 to Sept. 2009

Education

Shasta College Redding, CA

Completed 87 units towards an AA Degree in Family Studies

Contact this candidate