Administrative Assistant Manager
Resume:
Ma. Gresilda Y Broussard
Houston, TX 77057
**.******@*******.***
Qualifications
. Computer Skills
o Microsoft Office: Word, Excel, PowerPoint, Outlook
o Banking Program: Emulator, TouchPoint, Fifth Third Direct, IRIS,
Acquire, Qualifile
o Human Resource Program: PeopleSoft
o Operating Systems: Windows and Mac OS
. Certifications
o Public Notary
o Reiki Practitioner
o PADI Scuba Diver
Education
Houston Baptist University. Master of Science in Human Resource
Management,
August 2012 - August 2014 GPA: 3.5
University of Houston. Bachelor of Science in Psychology, January 2010
- August 2011
Employment
Healthcare Advisor. UnitedHealth Group, July 2013- Current
. Interpret company policies and regulations
. Advise benefit information
. Resolve complex problems
. Comply with HIPAA and maintain client information
confidentiality
Relationship Banker. Capital One Bank, August 2009- November 2012
. Provide financial consultations while developing client relationships
. Assist clients with account maintenance and financial issues
. Input confidential client information with accuracy into system
. Accomplishments:
o Relationship Banker Candidate for Independent Development Program
o Alternative Lead Teller
o Automated Teller Machine (ATM) main custodian
o District Sales Rally Committee Member
o One of the top tellers for teller referrals in the district
o T.E.L.L.E.R. Program
Administrative Assistant. Today's Vision, February 2008 - August 2009.
. Provide administrative support to Office Manager
. Train new associates in their new job function
. Interpret and explain procedures and regulations
. Select qualified job applicants and refer to manager
. Input confidential patient information and schedule patient
appointments
. Provide exceptional solutions for patients' issues over the phone and
in person
Key Holder. Old Navy, August 2006 - February 2008.
. Supervise 20 employees
. Train new associates in operating cash register and credit card
processes
. Manage cash while delivering exceptional customer satisfaction
. Verify associates' cash drawers for accuracy
. Accomplishments:
o Main Cashier
o Top Credit Card Associate
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