Customer Service Security Guard

JANET RODRIGUEZ

347-***-**** Bronx New York

*****************@*****.***

EXPERIENCED PROFESSIONAL, with interpersonal skills and attention to detail, who has a sincere desire and

motivation to provide quality services allowing me the opportunity to utilize and expand my knowledge and skills; would be

ideally suitable.

T roubleshooter V alid Fire Guard Security License Organized

C onflict Resolution B ilingual S panish E nglish A pproachable

F ront Desk Security Guard C ommunicator I ntrinsic Motivation

C CTV Monitor Metal R eliable F lexibility Adaptability

D etect or

FRONT DESK SECURITY GUARD

Dispatches security personnel to client's site for private, protective-service firm: Reads posted orders to

ascertain personnel requirements and notifies guards of work assignments and changes in instructions by

telephone.

Maintains constant, mobile random and unsystematic surveillance of assigned areas providing maximum

visibility; provides appropriate assistance as needed to clients, their employees, guests and visitors in an

expedient and professional manner.

Assures that all persons entering the building are authorized to do so; responsible for knowing the locations and

operations of fire alarms, firefighting, first aid, and other safety equipment

Promotes an overall security and safety awareness throughout assigned areas of responsibility; completes all

Daily Activity Reports, Incident Reports, Supplemental Reports, and other written documents pertinent to the

day-to-day activities of assigned tasks and responsibilities in the manners required.

Maintains a log book with details of the names, purpose of visit, and entry and exit times of each and every

individual who enters the building; promotes good public relations through courteous, helpful and professional

contact with tenants and guests and enforces rules and policies of the property; observes and report safety

hazards.

Secures premises and personnel by patrolling property; monitors surveillance equipment; inspects buildings,

equipment, and access points; permitting entry; prevents losses and damage by reporting irregularities;

informing violators of policy and procedures; restraining trespassers. Inspect bags upon exiting the building.

Completes reports by recording observations, information, occurrences, and surveillance activities; interviews

witnesses; and obtains necessary signatures

EMPLOYERS

Spartan Security Services - Front Desk Security Guard Customer Service 06/2011 – Present

NYC Dept. of Parks & Recreation - Maintenance Stock Inventory Specialist 12/2010 – 05/2011

AHRC-NYC - Residential Services Overnight Awake 10/2006 – 10/2010

Classic Security Services - Front Desk Security Guard Customer Service 08/2004 – 10/2006

Unity Security Services - Front Desk Security Guard Customer Service 04/2004 – 06/2004

SRC Security Personnel Services - Assistant Security Dispatcher Customer Service 10/1999 – 01/2004

EDUCATION TRAINING

CERTIFICATE

NYC Fire Department - Fire Guard Training (Cat. F91 Type: Fitness)

CERTIFICATE

Security Academy of New York - 8 16 Hour Security Guard Training

ASSOCIATES DEGREE

Touro College - Major: Liberal Arts Study

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