Customer Assistant

Dapheney Hunter * ** Fairfa x Lane Cary, N.C. ****3 (919 ) 6 00 -9937

E DUCATI ON

1984– 1986 Kingsborough Community College Brooklyn, N.Y.

Business Administration M ajor

O BJ E CTI VE

To obtain a thought-provoking position w ithin a hospital labatory w hich will provide

opportunities for advancement while allowing me to utilize my experience and skills.

E XPE RI E NCE

09/08– Present Belk Department Store C ary, N.C.

S ales Associate

Use suggestive selling techniques enhancing the customer experience & Belk’s goals.

Identify and reduce shrinkage in each department. Assist customers with purchases.

Oversee the stocking of merchandise, ad sets and resets and ensure prices are precise.

C ommunicate with vendors to assess department needs as well as customer needs.

C ount and balance cash drawers, verify payments and ensure 100% accuracy daily.

09/07– 06/08 Erie County Medical Center Buffalo, N.Y.

L ab Assistant

Processed hospital patient samples using MPA/Modular/Integra/Remedi/Urinalysis.

Expedited and collected specimens throughout the lab speed and accuracy.

Ordered tests, retrieved results and consulted w ith physicians as needed daily.

M icrobiology handling and storage for urine, preservatives and other specimens.

Filed requisitions, perform ed follow up calls and add ed tests onto specimens.

03/ 00– 09/07 Quest Diagnostics Incorporated W. Amherst, N.Y.

S pecimen Processor II

Processed frozen, room temperature and refrigerated specimens.

Prepared and b atched all specimens for Nichols and Chantilly.

Bottled and contained specimens for shipping to their designated locations.

Operated company vehicle to the Airport to drop off specimens when necessary.

Scanned hundreds of specimen data sheets for the computer imaging system.

11/ 97– 03/ 00 ICT Group, Inc. W. Amherst, N .Y.

Part-time Customer Care Representative

Advised inbound customers of mortgage programs specific to their eligibility .

Processed credit checks and loan applications for the Advanta Mortgage Program .

Assisted loan officers with obtaining necessary data for the application process.

Assisted inbound Bell Atlantic customers on rebates, rates and benefits.

Identified and resolved every customer concern ensuring customer satisfaction.

01/ 86– 09/ 97 New York City Children Services New York, N.Y.

Technical Support Assistant III

Entered and maintained confidential client data for the Fatality Review Unit.

Recruited and enrolled families in crisis with Housing Subsidy Programs.

Assisted in issuance of permits for minors to perform in movies and plays.

Performed various clerical duties such as switchboard operations and typing.

C oordinated mental health counseling appointments for abusive parents.

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