IT Manager, Operations
Resume:
Kurt Hammond
IT Management
IT Operations
IT Service Delivery
****@*********.***
www.linkedin.com/in/kurthammond
Executive M.B.A. trained Global Information Technology Manager with operations, technical team leadership and
service delivery experience.
- Strong Technical Infrastructure Background
- Client Relationship Management
- Extensive Overseas / Multinational Experience
- Team Management / Mentoring
- Fluent Japanese Speaker
- Problem Management
PROFESSIONAL EXPERIENCE
A.T. KEARNEY, Tokyo, Japan Seattle, WA 1998 - Present
A global management consulting firm with over 3,000 employees and offices in more than 35 cities, A.T. Kearney helps clients
achieve immediate impact and growing advantage on their mission-critical issues.
Asia Regional IT Manager, Seattle, WA, 2010 - Present
Asia Regional IT Manager, Tokyo, Japan, 2007 - 2010
Managed in-house IT operations for the Asia-Pacific region. Based in Tokyo until 2010 and Seattle after 2010.
Led a team of 11 employees based in India, Korea, Japan, China, Singapore and Australia.
- Served as most senior IT leader for the Asia region; directed Asia execution of the firm’s IT roadmap as a
member of the IT global management team.
- Led IT operations and projects for the region’s 13 offices, including: vendor and contract management, field
support, procurement and asset management.
- Conducted regular IT audits and health checks of an independent affiliate in South Korea, ensuring compliance
with the firm’s IT policies and procedures.
- Reduced the Greater China IT budget 10% by negotiating telecom contracts and optimizing essential and non-
essential spend.
- Ensured the successful completion of a critical satellite office relocation in Indonesia by rapidly hiring and
training a new staff member after the unexpected departure of a key contributor.
Global Infrastructure Engineer System Administrator & Network Engineer, 2001 - 2007
Supervised in-house IT operations and implemented regional projects and technologies for the Asia region.
- Advised the Asia Regional IT Director on all decisions and matters affecting the region.
- Deployed/managed Windows servers and Cisco IOS routers, switches and Unified Communications Manager
(Call Manager).
- Led the technical portion of more than five office relocation projects, completing on time, within scope and on
budget.
- Designed a mobile / VOIP solution for the Japan unit, holding costs flat but improving service levels.
- Reduced Internet connection costs across Asia by 50% while improving service levels.
- Proposed and implemented a workaround to enable access to sites blocked by China’s “Great Firewall.”
Senior Technical Analyst & Model Office Engineer, 1998 - 2001
Delivered second level regional technical support and managed desktop / laptop software images for Japan, Korea
and China.
- Managed 5+ IT vendors and 200+ IT assets for the Japan unit.
- Traveled to Hong Kong and other locations to deploy technical infrastructure and train staff.
- Developed an automated installation routine for personal computer software (Windows / Office) for 400+
desktop and laptop systems in four languages, with a single image per language supporting multiple hardware
types.
- Mentored, supported and developed two junior technical analysts in Japan and Korea.
Kurt Hammond IT Manager 425-***-**** Page 2 of 2
LINC Computer EDS Japan [now HP Japan], Tokyo, Japan
1995 - 1997
LINC Computer was an IT outsourcing company that serviced multinational clients in Japan. LINC Computer was
acquired by EDS Japan in 1996. EDS Japan was the Japanese subsidiary of EDS, a global IT information
technology, equipment and services company. HP acquired EDS in 2008.
Onsite System Engineer, Client Server Group
Provided bilingual enterprise IT services to Japanese and multinational clients in the Tokyo metropolitan area.
- Awarded “Top On-site Engineer” in 1996 for successfully turning around a difficult client relationship.
- Trained and mentored more junior technical support team members.
EDUCATION
M.B.A. Executive Essentials, University of Michigan, Ross Business School, Ann Arbor, Michigan
Completed an 11 week “boot camp” program of key MBA subjects: Finance, Marketing, Financial Accounting,
Corporate Finance, Business Statistics, Corporate Ethics, Social Capital, Macroeconomics.
B.A., Bachelor of Arts, Psychology and Japanese Minor, Western Washington University, Bellingham, WA
PROFESSIONAL DEVELOPMENT
PMP Project+ ● ITIL Foundation, CBT Nuggets Training
Cisco CIPT (Call Manager v. 5.0) ● Cisco Voice (CVOICE) ● Cisco Quality of Service (QOS), CBT Nuggets
Training
Microsoft Exchange 2000 Implementation and Administration, Microsoft classroom training (Japan)
Leadership and Team Management ● Logical Communication, Nikkei Business School (Japan)
Communication to Motivate People and Organizations, Nikkei Business School (Japan)
CERTIFICATIONS
Currently pursuing ITIL v3 Foundation certification (expected completion by September, 2014)
Cisco Certified Network Associate, 2002
Japanese Language Proficiency Test: Level 1 (highest level), The Japan Forum, 1997
AWARDS
“Top Onsite Engineer,” EDS Japan Client Server Group, 1996
VOLUNTEER ACTIVITIES
President, The Ridge at Beaumont Homeowners’ Association, 2010 - Present
LINKEDIN PROFILE
www.linkedin.com/in/kurthammond
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