Customer Service Quality
Resume:
Susannah Taylor
**** ***** ******* ** #*** Raleigh, NC, 27613
********@****.***
Skills and Expertise
Highly proficient in MS Office and Outlook BS in Biology
LIMS Efficient in cGMP/GDP environments
MES/CITRIX Training of staff
SAP Detail oriented, Quality driven, flexible and dedicated
Aseptic Gowning Electronic and Paper Records
MIDAS
Education
Lean, Six-Sigma - Merck CURRENT
. Green Belt Training
Bachelors of Science - Salisbury University Class 2012
. Major - Biology
. Ethanol Research
.
Dean's List Fall 2008
Mathematics - Frostburg State University Fall 2008
. Major - Mathematics
. Dean's List Fall 2008
Professional Experience
Production Technician II in Quality, VBF QO IPT, (Contract) 4/2013 -
Present
Merck Pharmaceuticals; Durham, NC
. Initial Quality Review of Culture Media, Bulk Production and Process
Simulation Batch Record
. Final Quality Review of Culture Media, Bulk Production and Process
Simulation Batch Record
. Current Good Documentation Practices (cGDP)
. Corrective Action Preventative Action (CAPA)
. Event Notifications (EN)
. Batch Disposition and integrity
. Auditing of Process (internal)
. Work with Operation Technical Support Team and Coaches to resolve
issues
. Electronic Batch Records
. Paper Batch Records and Logbooks
. Hyper care on the floor quality support and observations
. Process Simulation on the floor quality support and observations
Production Technician (on the floor Contractor) March 2013
Merck Pharmaceuticals; Durham, NC
. Machine Assembly
. Current Good Documentation Practices (cGDP)
. Aseptic gowning
. Assisted Decon and Wash areas
. 2-2-3 work schedule
Manager 1/2009 - 7/2012
Salsaritas, Salisbury, MD
. Prepare and serve food
. Open and close restaurant
. Customer service
. Complete daily sales report
. Scheduling
. Assist owner with additional office tasks
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