Customer Service Technician

Robert Endrai

**** *** *** ***** *, Sandusky, OH 44870

Cell: 440-***-****

*.*********@*****.***

Introduction

. Aquatics Operation Supervisor experienced in water quality and

filtration

. Passionate about water chemistry, particularly safety

. Strives to improve knowledge and learn new skills

. Experience in working independently and as a team member

Qualifications

. CPO attained in 2014

. Five years experience in water quality and filtration systems at Cedar

Point and Soak City

. Two years in charge of water quality and filtration systems operation

at Cedar Point and Soak City

. Knowledge of State of Ohio Department of Agriculture and Erie County

health codes

. Knowledge of the Model Aquatic Health Code

Relevant Experience

. Proficient in troubleshooting and correcting problems pertaining to

chemical controllers, filtration and activity pumps, chemical

dispensers and feeders, etc.

. Proficient in backwashing and cleaning sand filters as well as bumping

D.E. filters

. Proficient in making adjustments to filtration systems to reach

optimum flow rate

. Proficient in testing water: pH, Free Chlorine, Combined Chlorine,

Alkalinity, Calcium Hardness and CYA, as well as how each of these

tests factors into day to day pool or spa operation

. Helped Ecolab plan for their equipment installation before Summer of

2014 at Soak City/Cedar Point

. Learned and helped train employees after Ecolab installation at

Castaway Bay during Winter of 2013

. In charge of ordering water chemicals and maintaining inventory for

Cedar Point and Soak City for last three years

. In charge of all legal paperwork regarding water quality for the last

three years

. In charge of training seasonal aquatic technician staff for the last

three years

. In charge of pre-season planning and implementing entire aquatic

technician operation and procedures

. Experience in adjusting feed times, changing set points, calibrating,

and other functions of Ecolab chemical controllers

. Experience in Sodium Hypochlorite dispensing systems

. Experience in Calcium Hypochlorite erosion feeders

. Experience with the proper storage, usage and dosage of chemicals such

as Muriatic Acid, Soda Ash, Sodium Thiosulfate, Cyanuric Acid, etc.

. Familiar with the required contact times based off of chlorine

concentration to eliminate common and serious recreational water

illnesses

. Background in mechanical assembly and material handling through

Nordson Corporation

. Background in electronic assembly and testing through IDS Electronics

. Background in customer service

Relevant Work History

Cedar Point - Sandusky, OH

March 2014 to current

Aquatics Operation Supervisor

Cedar Point - Sandusky, OH

September 2013 to March 2014

Castaway Bay Area Supervisor

Cedar Point - Sandusky, OH

July 2013 to September 2013

Challenge Park Department Supervisor

Cedar Point - Sandusky, OH

April 2013 to July 2013

Challenge Park Division Head Supervisor

IDS Electronics - Troy, MI

November 2012 to March 2013

Assembler

Cedar Point - Sandusky, OH May

2012 to October 2012

Aquatic Technician Team Leader

Cedar Point - Sandusky, OH May

2011 to October 2011

Aquatic Technician Assistant Team Leader

Cedar Point - Sandusky, OH May

2010 to October 2010

Aquatic Technician

Nordson Corporation, OH

January 2008 to October 2008

Assembler/Material Handler

Education

Lorain County Community College - Elyria, OH

June 2014

Associate of Applied Science - Sports and Fitness Management

Personal Trainer Technical Certificate

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