Customer Service

Experienced customer service professional with strong management and sales

background who consistently exceeds individual and team company goals.

CORE COMPETENCIES

Customer Service Mortgage Processing Credit/Compliance

Goal Oriented Team Building Operations

PROFESSIONAL EXPERIENCE

Urban Eatery

6/2008-11/2013

Lead Bartender

Responsible for customer service and bar management.

. Led bartending team at popular uptown 4 star restaurants.

. Trained and mentored new staff at high-end location.

. Named "Best of the Twin Cities" by Star Tribune.

Wells Fargo

6/2009-11/2009

Mortgage Loan Processor-Corporate Relocation

Prepares and processed mortgage loan applications and files. Assuring

compliance with bank, regulatory and investor guidelines. Focused on

meeting high customer service level guidelines.

. Managed caseload on average of 45-50 VIP corporate relocation customers.

. Team was ranked 1st or 2nd in the country for Customer Satisfaction 5 of

10 months

. Knowledge of credit and compliance policies as well as approval

processes.

. Able to multitask and prioritize deadlines, correspondence, and tasks.

Mortgage Loan Processor (Contract-Accountemps)

3/2009-6/2009

Hired as a contractor in Wells Fargo Mortgage Division was promoted to

permanent within 5 months.

. Trained and quickly learned underwriting requirements, automated

mortgage platform, documentation, and terminology.

. Calculated cash-to-close figures, corporate benefits, and ordering

of title work and other requirements for closing.

Latitude 30 2/2004-

5/2008

Manager/Server/Bartender

Managing duties include opening/closing the restaurant, staffing

management, employee development and handling customer escalations.

. Latitude 30 is a Five Star Restaurant, consistently receiving the "Best

in Phoenix" award.

. Consistently recognized for delivering above and beyond customer

service

EDUCATION

University of Minnesota 2009-2011

University of Phoenix 2012-Present

(Majoring in Business Management and Information Technology) Current GPA

3.76

Projected Graduation in 2/2014

4441 Highway 10 . Arden Hills, MN 55112

612-***-**** . *.********@*****.***

Erik Larson

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