Customer Service Plant

Juan M. GUTIERREZ **** Boise dr

Spaks NV *****

Phone: 775-***-****

Email: ************@****.***

JOB OBJECTIVE: To seek a position with a company that is challenging and allows room

for growth.

SUMMARY OF QUALIFICATIONS:

•Experienced in all aspects of customer service, including complaint management

and problem solving

•Collaborated with supervisors and subordinates to ensure a desirable work

environment that

functioned In a timely manner

•Proficient in Excel, Word, REX System, Man Data, Command Alkon, Command

Dispatch, Aceco

Scorpion, Systech, Siclo, Ginco, and S.A.P.

•Inventory control and management; including ordering, processing, and

replenishing of all necessary materials for business and clients

EMPLOYMENT HISTORY

01/13 07/13

Cemex Construction Materials, LLC Reno NV

Ready Mix Driver, Batchman, Plant Mechanic, Quality Control

05/2010 05/2012

Safety Director, Golden Spread Redi Mix in Amarillo, Tx

OSHA, MSHA, D.O.T compliace, OSHA 501, MSHA Instructor card,

C.P.R,First aid & A.E.D instructor, inury claims. Worked hand in hand

with insurance company.

05/2004 11/2009

Plant Manager, Cemex Construction Materials, llc in Reno, NV

Proficient in all aspects of dispatch including order entry and scheduling

of incoming and outgoing shipments and deliveries. Heavy customer

service skills including complaint management and problem solving.

Plant management duties required excellent time management skills.

Duties included: training and monitoring of new employees, accident

investigation, safety training for intercompany safety regulations, and

employee disciplinary actions. Inventory management and control of all

product. Maintained good rapport with contracted suppliers to keep

business relationships strong. Performed weekly and monthly safety

and environmental inspections including all documentation for

compliance. Quality control to ensure all product is delivered in

specifications. Regional human resource representative in charge of

application reviews, interviews, hiring, termination, and all necessary

documentation including w 2’s. w 4’s, and i 9’s. S.O.X. compliance,

reviewed quarterly financial reports, budgeting management. Was able

to perform any necessary duty to keep company functioning properly

including batch plant operator, heavy equipment operator, plant

mechanic, and minor electrical.

03/2000 05/2004

Batch Plant Operator, Ready Mix Inc. in Las Vegas, NV

Concrete production, loading trucks through “out the gate”, ensured

quality of mud, and confirmed all products necessary were located on

truck. All aspects of Heavy Equipment Operator including cranes,

loaders, and backhoes. Plant mechanic including, welding, electrical,

and routine maintenance. Ready mix truck driver (currently holds class

A– CDL).

01/1998 03/2000

Crusher Plant Operator and Mechanic, Las Vegas Paving in Las Vegas,

NV

Monitored crusher plant during operations to ensure all components

were functioning at optimal capacity, performed all mechanical duties

and heavy equipment operating.

EDUCATION

1990 High School Diploma, Echoes Christian Academy in Las Vegas, NV

REFERENCES: Available Upon Request

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