Technician
Resume:
Street. 610-***-****
Emmaus, PA 18049
E-mail:
travisk82@gmail.c
om
Travis Kowalewski
Objective To obtain a position as a computer technician with
room for future growth. To improve my current
career in the IT field: i.e. repairing, building,
maintaining, and diagnosing of different types of
computers. Using my experience to help improve
your IT department with over 15 years of hands-on
experience and up-to-date knowledge of current
hardware and software; to obtain a position where
my abilities allow me room for advancement.
Summary of Qualifications
. Experience diagnosing and repairing problems, detecting and removing
viruses, spyware and malware.
. Strong troubleshooting skills with both hardware and software.
Experience with all versions of windows (95/98/ME/2000/Vista/7/8).
. Field Technician - At least 5 years of onsite troubleshooting and break
fixes for both residential and business customers.
. Build new PCs - Determine customer needs and recommend the machine specs
accordingly.
. Experience installing and configuring PCs and components.
. Install and maintain networks for residential and business clients.
. Help Desk Support - Help customers via phone whenever possible. Keep
customer account maintenance logs; write work tickets and invoices.
Sometimes remote access is necessary.
. Maintain Inventory - Ticket merchandise; Obtain and package RMAs; Stock
shelves
Work Experience
Shire Pharmaceuticals, Inc. Wayne, Pa 06/2007 -
09/2007
Floor Walker/Technician
. Assessment -
o Interviewing clients to determine their application needs
. Roll Out -
o Setting up laptops and verifying all programs and data are in place
. Support -
o After rollout, supporting any and all problems that may arise
. Migration -
o Uploading customers data to server, imaging new laptops then downloading
all data and settings to new laptop
. Black Berry Support
. Phone Support
Micro Air Computers Reading, Pa 08/2003 -
present
Lead Technician
. Build new custom PC's.
o Build all pc's ranging from home use computers,
media-centers, to high-end gaming systems.
. Diagnose problems and repair all types of computers.
o Software issues
. Removal of all viruses, spyware, and
malware.
. Update to newer version of operation
systems.
. Determine cause of system crashes/lockups
o Hardware issues
. Determining which piece of hardware is the
cause of the problem
. Running diagnostics on each piece of
hardware.
. Determining problems with power supplies,
motherboards, video cards, RAM, NIC, hard
drives, processors and heat sinks, ROMs,
and fans, etc.
o Connection issues
. Resolve problems when customers can't
connect to the internet. Troubleshoot
network issues.
. Suggest new products that increase sales.
o Keep up with all the newest software and
hardware.
o Contemplate the needs of the customer and
suggest
products accordingly.
. Store front sales and register.
o Write and copy/record invoices.
o Cash sales
o Credit card sales
. Field Technician / Onsite Support
o Troubleshoot software/hardware issues for
clients at their location
. Telephone inquiries / Technical support
o Answer questions via phone with customers about
software and hardware problems.
o Try, as thoroughly as possible, to walk the
customer through steps to correct the problem
themselves.
o Provide remote access support if customer
cannot resolve it.
. Maintain inventory
o Keep shelves stocked
o Keep repairs ticketed and the work that's done
itemized.
o Call customers for repair pickups.
. RMAs
o Call suppliers to obtain RMA numbers.
o Package the defective parts of return shipment.
Education Reading High School Reading, Pa 1996 - 2001
. Graduated with honors
. Computer and programming classes
Reading-Muhlenberg Vo-Tech Reading, Pa 1998 - 2001
. Graduated in Computer Systems Technology with
straight A's
. Scored highest grade of both computer classes on the
PA NOCTI exam
Achievements
. Senior Merit Award for Exemplary Performance
. Student-of-the-Year award in Computer Science
. Pa. Governor's Skills Certificate for Computer
Technology
References Mr. Mark Eichley
3704 Reading Crest Ave.
Reading, PA 19605
Mr. Richard Bennett
1357 Perkiomen Ave.
Reading, PA 19602
Ms. Denise Hetrick
P.O. Box 14775
Reading, PA 19612-4775
610- 582-9266
Contact this candidate