Customer Service Representative

Alexandra Douglas

Office Assistant -Ranstad

Bowling Green, KY

********@*****.*** - 708-***-****

• More than 4 years experience in customer service

WORK EXPERIENCE

Office Assistant

Ranstad - Bowling Green, KY - 2014 to Present

Bowling Green KY 2014

Office Assistant

• Filing, Organizing, Making phone calls, Excel sheets, word documents, Copying

Customer Service Supervisor

ShopHQ - Bowling Green, KY - 2009 to 2014

Working taking inbound, outbound calls, and emails throughout the United States.

• Opening new accounts and maintaining old accounts for customers.

• Quickly and effectively solve customer problems.

• Operational tasks including floor support, air traffic control, and assisting with escalations.

Customer Service Representative

ShopHQ - Bowling Green, KY - June 2009 to October 2009

Taking inbound and outbound calls for the Northeastern Region.

• Assisted with sales of company products

EDUCATION

Medical Insurance

Ross Education Center - Bowling Green, KY

2014 to Present

Bachelors in Liberal Arts

Southern Illinois University - Carbondale, IL

2004 to 2008

SKILLS

Computer Skills, Medical terminology, customer service skills

ADDITIONAL INFORMATION

• Computer skills

• Familiar with Microsoft Word, Excel, Powerpoint and Spreadsheet.

• Ability to train, motivate, and supervise customer service employees.

• Familiar with ICD-9-CM, CPT, ICD-10-PCS, and EHR

• Hard working and has a thriving determination.

Contact this candidate