Customer Service Manager

Steven pena

SanAntonio

*********@*****.*** - 210-***-****

WORK EXPERIENCE

Driver, helper, warehouse

conns - San Antonio, TX - January 2014 to August 2014

Responsibilities

Set up and delivery of household goods.. Furniture, appliances, electronics. Would deliver and install bedroom,

living room, and kitchen furniture also show and demonstrate how to use all new appliances and electronics to

the customer, along with answer any and all questions they might have. throughout . Loading and unloading,

keeping logs of times, mileage and staying within all DOT regulations.

Skills Used

Customer service was always the most important skill used in this industry. Dealing with customer relations

and situations was more than 75% of the work load. Loading and unloading the trucks on a daily basis with

pallet jacks, dollies, two and four wheelers, and the use of a forklift were the tools we used daily.

Store Manager

rent a center. Aarons. Premier - San Antonio, TX - June 2004 to January 2014

Responsibilities

Customer relations. Customer service. Sales. Collections. Credit. Deliver. Service. . Inventory. Logistics. .

Our main goal was for customers to own the merchandise they cane in to rent. On a daily basis I would have to

come up with certain problem solving methods for customers that weren't able to pay for their merchandise. .

I would also have to go out and collect merchandise or payments for customers that didn't make the payment

on time .

Accomplishments

I was able to get promoted from an account manager to store manner within less than 3 years.

Skills Used

Customer service. Verbal communication. Problem solving abilities. .

driver. warehouse. .

yumi. Ice Cream. - San Antonio, TX - March 2009 to March 2011

Responsibilities

Delivering frozen foods and ice cream throughout South and East Texas.

Accomplishments

Was promoted from warehouse to a driver within 6 months

Skills Used

Forklift. Stand Up sit down pallet Jack... loading and unloading of trucks keeping and taking inventory in

warehouse and each delivery vehicle on a weekly basis. .

EDUCATION

cerificate of completion in automotive

south texas vocational technical institute - San Antonio, TX

2011 to 2012

SKILLS

Forklift... stand up, sit down.. pallet jacks..I have worked in warehouses for several years loading and unloading

trucks doing inventory for shipping and recieveing.

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