Customer Data Entry

Stephanie Burrows

*** **** *** ( Newark, NJ *****

Home: 973-***-****

Cell: 910-***-****

*******@*****.***

Administrative Assistant

Profile

Administrative support professional offering versatile office

management skills and proficiency in Microsoft Office Suite programs.

Strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Education

Western Harnett High School - Lillington, NC

2001 Graduated with diploma

Fayetteville Technical Community College - Fayetteville, NC

Criminal Justice Technology Associates in Applied Science

2007 Graduated with Honors

New Jersey Guard Training Academy--- SORA Certified 2014

Key Skills

Office Office Management Spreadsheets/Reports Front-Desk Reception

Skills: Event Management

Records Calendaring Executive Support

Management Travel Coordination

Database

Administration

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel MS Access Windows

MS PowerPoint MS Project

Experience

Cumberland County Sherriff's Office

Detention Officer 2012-2014

Maintained a working knowledge of human relations, inmate character and

habits, supervision of inmates and new trainees, emergency, and safety

policies and procedures, departmental rules and regulations, and

appropriate records. Skilled in record keeping and report writing,

using effective verbal and non-verbal communication to maintained safety

and security in the facility. Served as a Field Training officer to new

officers while properly documenting all training in accordance with

state guidelines. Entered data into the Detention Center's record

keeping system completed medical screening form, prepared receipts for

money and property and secured personal belongings.

Highlights:

Maintained accountability of personal/inventory through direct

supervision

Prepare/update records

Prepare daily reports

Maintained phone records

Direct persons to correct destination/ supervise civilian personal

Calmly/Effectively manage emergency situations

Exercise sound judgment / works well under pressure

Trained entry level officers

AT&T Wireless Customer

Service Representative 2011-2012

Handled customer questions, complaints, and billing inquiries with the

highest degree of courtesy and professionalism to resolve customer

issues. Offered alternative solutions where appropriate with the

objective of retaining customer's business. Handled business

transactions in connection with activation of new customer accounts on a

computer terminal. Communicated with customers using web-based tools and

demonstrated the associated proficiency in typing and grammar. Maked

financial decisions to protect/collect revenues and adjusts customer

accounts.

Highlights:

Maintained customer accounts

Trained in de-escalation techniques

Resolved customer billing issues

Operated multiple computer systems to resolve customer issues

Trouble shoot customer devices using the computer

Save The Seed 21st Century After School Program

- Lillington, NC

Teacher, 2010-2011

Handled multifaceted clerical tasks (e.g., data entry, filing, and

records management ) as a teacher. Coordinated travel arrangements,

maintained database and ensured the delivery of premium service to

students/families. Quickly became a trusted assistant known for "can-do"

attitude, flexibility and high-quality work.

Highlights:

Answer telephone, screen and direct calls

Take and relay messages

Provide information to callers

Greet persons entering organizations

Direct persons to correct destination

Deal with queries from the public and customers

Maintain an adequate inventory of supplies

Develop and maintain a current and accurate filing system

United States Army Radio Communications

Security Repairer 2001-2004

Handled multifaceted clerical tasks (e.g., data entry, filing, personal

management, records management and sensitive equipment/information

management) as a training clerk/radio repairer. Coordinated travel

arrangements, maintained a secret security clearance, provided daily

reports for supervisors on status of the unit, and maintained database

for over 150 soldiers training records. Ensured that all soldiers

remained current on mandatory training. Quickly became a trusted

assistant known for "can-do" attitude, flexibility and high-quality

work.

Highlights:

Screen, direct and answer telephone calls

Take and relay messages

Provide information to soldiers/supervisors/schools

Greet persons entering organizations/direct to correct destination

Deal with queries from the supervisors/ school coordinators

Maintain an adequate inventory of supplies of sensitive

equipment/information

Develop and maintain a current and accurate filing system

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