Customer Service Representative

Danielle A. Vosters

*** ********* **** ( Little Chute, WI 54140

Phone: 920-***-**** ( Email: ********.******@*****.***

( OBJECTIVE

To obtain a position in a professional setting where I am able to take

on multiple projects at once utilizing my exceptional multi-tasking,

detail oriented, and time management skills by working as a team to

achieve personal and company success.

( WORK HISTORY

April 2014 - Present

Commodity Assistant/Buyer Associate - Endries International

Brillion, WI 54110

. Duties:

- Assist a domestic team of buyers in all areas of the

purchasing department.

- Run and manage the entire credit card report and unconfirmed

order report.

- Problem solve order discrepancies to ensure customers are

satisfied with our products and services.

- Work with the expedite team to get rush orders out in a

timely matter.

- Set up new vendor accounts in our eBuy store.

- Use computer programs Sx Enterprise, Internet Explorer, MS

Outlook/Word/Excel on a constant basis.

- Create value added/kit orders, blanket orders, blanket

release orders, and purchase orders daily.

- Respond promptly to vendor inquires via phone, email, and

fax.

- Work as a team to find the most accommodating product sources

available.

July 2012 - Present

Owner/Creator - NineMonthsofStyle.com

Little Chute, WI 54140

. Duties:

- Build relationships with new vendors and maintain positive

relationships with current vendors.

- Deliver exceptional customer service by answering customer's

email/calls within a timely matter.

- Place orders, issue credits, and manage returns with each

vendor's account.

- Update and oversee all activity occurring in the back office

of the website.

- Spend 75% of work hours studying and researching Search

Engine Optimization.

- Continually enhance and improve our social media sites

(Facebook, Twitter, Pinterest, Blogger).

- Work with several computer programs including MS Word/Excel,

MALS-E, PayPal, and Earth Girl.

January 2012 - July 2012

Customer Service Representative - Heartland Label Printers

Little Chute, WI 54140

. Duties:

- Used computer programs Great Plains and MS Outlook/Word/Excel

daily looking up order/account information.

- Worked closely with accounts receivable to ensure short pays

get fixed and credits are issues if necessary.

- Effectively assisted sales reps. analyze and correct orders

with pricing and item number issues.

- Worked efficiently with the production team to problem solve

orders that needed to be expedited.

- Always multi-tasked fast and accurately especially when

taking incoming calls and keying in orders.

March 2010 - August 2011

Customer Care/Order Entry Advocate/D.C. Associate - School Specialty

Greenville, WI 54942

. Duties:

- Answered incoming calls continuously each day (won multiple

awards for the most exceeds performance calls).

- Served as the primary point of contact between School

Specialty and its Suppliers, Sales Reps., and Customers.

- Used Microsoft Office Suite frequently especially MS Outlook,

Word, and Excel.

- Became proficient with various computer programs including

Oracle, Fortis, CCAD, and Internet Explorer.

- Keyed in customer orders promptly with 100% accuracy (won

multiple awards for my accuracy).

- Assistant trained new seasonal employees in the D.C.

resulting in overachieving our daily productivity goals.

- Performed quality checks, audited orders, and recorded daily

logs gaining exceptional detail oriented skills.

- Analyzed tickets and problem solved to locate missing items

in orders so they can be processed and finalized.

( EDUCATION

. September 2007 - May 2008

Horizon School of Veterinary Assisting, Certification in Veterinary

Assisting

Veterinary Studies: Anatomy and Physiology, Nursing Skills,

Laboratory Technology, Radiology, Surgical Assisting, Medical

Office Procedures, Office Management Skills, Medical Terminology.

Ranked number 4 in a class of 20.

. August 2002 - June 2006

Little Chute High School, High School Diploma

General Education: English, Advanced Algebra, Geometry, Biology,

Computer Literacy. Made the honor roll several times.

( REFERENCES

. Available upon request.

Contact this candidate