Customer Service Quality Assurance

Raul Gutierrez

Production Scheduler

San Antonio, TX

**.********.**@*****.*** - 210-***-****

To acquire a position as a quality inspector conducting precise, scientific testing and analysis and generating

reports integral to progressive business strategies, initiatives, and optimal performance results.

WORK EXPERIENCE

Production Scheduler

Republic Plastics - McQueeney, TX - August 2012 to July 2013

Analyzed forecast data and historical data to maintain appropriate levels of raw materials and finished goods

sufficient to fulfill national customer accounts.

• Scheduled multiple production lines across a seven day window while integrating projections versus actual

production rates for two separate manufacturing facilities.

• Assisted with monthly and annual cycle counting of raw materials and finished goods.

• Crossed trained shift supervisors to understand and appropriately modify scheduling.

Food Technologist

C.H. Guenther & Son, Inc - San Antonio, TX - April 2005 to March 2012

Using scientific testing equipment and processes tested and analyzed the conformance of food products

according to customer specifications, in high volume and minimal variances.

• Assisted with the integration of new data collection software and synthesized data analysis for non-science

sales, customer service and scheduling corporate departments.

• Conducted quality management system training of production employees and trained new technologists.

Researched archives to generate COA's, customer complaints and traceability.

Mortgage Loan Data Processor

Washington Mutual - San Antonio, TX - September 2001 to January 2003

Reviewed, analyzed and conducted data extraction of mortgage loan documents. Prepared, researched and

generated mortgage loan documents and audited for non-conformance.

Quality Assurance Co-op

Pratt & Whitney - San Antonio, TX - June 2000 to August 2000

Collected and processed micrometers and calipers of two aircraft fabrication facilities. Maintained calibration

databases and generated productivity reports.

EDUCATION

Texas A&M University

August 2010

Bachelors of Science in Mathematics / Statistics

University of Texas San Antonio - San Antonio, TX

December 2001

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