Customer Service Representative

Marilyn Logan

Halifax, NS B*N *B* 902-***-****

ca.linkedin.com/in/loganmarilyn/ *********@***.***

Customer-Centric Service and Administration Specialist

Develop strong client relationships, focused on delivering quality and

guest satisfaction

Dedicated and reliable team member, recognized for processing time-

sensitive information within fast-paced, highly dynamic environments.

Demonstrate exceptional organizational and time management skills,

enhancing efficiency of administrative operations.

Areas of Expertise:

Marketing Displays & Merchandising Office Support Payroll Entry

Customer Relations

Technical Skills:

Host on Demand, Pass, Leger, J20E, Outlook, Right Fax, Ezlabor,

People@work, Pay@work, Excel, Word, Outlook

Professional Experience

ADP CANADA, Dartmouth, NS 2007 - Present

Customer Service Representative

Delivered customer service support, maintained basic office administrative

duties and balanced payroll. Provided following office assistance:

reception, scanning, filing, memo taking and entering payroll information.

. Offered excellent customer service by accurately and efficiently helping

clients enter payroll information, ensuring satisfaction during each

call.

. Wrote and delivered manual records of employment for clients, meeting

mandatory 5 business day deadline consistently after employment was

terminated.

. Administered service according to Stellar Service guidelines, maintaining

customer satisfaction expectations while enhancing reputation of company.

ATLANTIC SUPERSTORE, Halifax, NS 2006 - 2007

Gardening Expert

Designated as subject matter expert within garden centre. Developed product

knowledge and increased customer education while delivering exceptional

service. Performed variety of functions including creating signage to

market product, price changes and cashier tasks.

. Promoted within garden centre from cashier to manager, demonstrating

dedication, reliability, positive outlook and delivering excellent

service, retaining and expanding customer base.

. Ensured customer satisfaction by locating plants and items at additional

locations if out of stock and calling other companies for desired

merchandise.

Marilyn Logan *********@***.*** Page Two

WE-CARE, Halifax, NS 2004 - 2006

Personal Care Worker

Assisted nurse with medical procedures, while enhancing patient care.

Handled taking blood pressure, pulse and temperature. Provided palliative

care when required and supported extended family members.

. Cared for patients during final stages, when no immediate family was

present and supported extended family members, explaining pertinent

information while providing comfort and condolences.

. Offered companionship to elderly, enhancing emotional, physical and

intellectual well-being.

Professional Development / Certifications

- Certification: Office Information Technology, Nova Scotia Community

College, Halifax, NS

- ADP Canada Training:

< Outlook

< Phishing and Social Engineering

< Payroll Fundamentals Processing Program

< Anti-Plagiarism

< Stellar Service

< New Hire Baseline

< Customer Fulfillment Representative: Call Centre

< Customer Service Representative Teams

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