Customer Service Manager

Benjamin J. Thomas

**** ****** ***** ~ Dickinson, TX 77539 ~ 832-***-**** ************@*****.***

Highly skilled & qualified phlebotomist technician. Possessing expertise in blood draws,

analysis of ongoing test results, checking of vitals, collection protocol, verifying specimens and

requirements including laboratory procedures and equipment. Seeking employment with an

esteemed organization, to gain further knowledge with opportunity for growth and longevity.

Experience

Phlebotomist 2011 - 2014 Claghorn-Lesem Research, Houston, TX

Label and enter specimens.

Patient blood draws.

Performs clerical and support duties as requested.

Psych-Tec 2007 - 2011 Claghorn-Lesem Research, Houston, TX

Monitoring patients and assisting nurses.

Records patients' physical condition, using devices such as thermometers and blood

pressure gauges.

Engages patients in social recreation & ensure safety measures.

Collaborate with and assist doctors and rehabilitation therapists

Operations Manager: 2010 – 2007 Breakpoint, Houston, TX

Responsible to handle shipping and courier services.

Acted as building management contact for all vendors and couriers.

Oversees vendor incoming & outgoing deliveries, as well as mail service.

Checking and managing courier services.

Oversees in-house deliveries and mail service for about 550 employees

Supervise an office of 9 personnel.

Hiring, training & staff development of current employees.

Forklift Operator: 2005 – 2007 FMC, Houston, TX

Responsible for forklift operation and maintenance of company equipment.

Coordinated shipping, receiving, and customer service records.

Unloaded inbound shipments and moved to storage locations.

Organized materials in an efficient and effective manner.

Followed and enforced the highest standards for safety.

Assistant Manager: 2003-2005 European Walker Store, Houston, TX

Manager: 2001-2003 Affordable Shoes, Houston, TX

Runner: 1998-2001 Enron, Houston, TX.

Education:

Jack Yates High School, Houston, TX

Houston Community College, Houston, TX

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