Customer Service Administrative Assistant

Apryl Lopez

Cell: 562-***-**** Email: *****.*****@*****.***

Summary Possess excellent communication skills and rapid and precise customer service skills.

Highlights

• •

Neat, clean and professional appearance Fast and efficient service worker

• •

Delivers exceptional customer service Excellent muti-tasker

• •

Point of Sale (POS) System operation Reliable team worker

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Proven leader Good with numbers and math

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Engaging personality Computer Skills.

Experience

08/2013- On Call Radisson Hotel – Whittier CA

Waitress/Hostess

• Greet and welcome guests

• Accurately take guest orders and enter them into the computer

• Answer guest questions regarding food items and promotions

• Verify guest satisfaction after each course served

• Anticipate guests needs

• Perform set-up and break-down duties

06/2012-07/2013 Airworkz - Pico Rivera, CA

Customer Service Assistant

• Greet customers and provide excellent customer service.

02/2012-12/2012 Wendy’s - Pico Rivera, CA

Cashier

• Up-sold additional menu items, beverages and desserts to increase restaurant

profits.

• Promptly and empathetically handle guests concerns and complaints.

• Demonstrate integrity and honesty while interacting with guests, team members

and managers.

• Communicated clearly and positively with co-workers and management.

07/2009-02/2010 Vons - Whittier, CA

Cashier

• Executed cash transactions quickly and accurately.

• Greeted all customers.

• Handled products and equipment in accordance with safety and sanitation

guidelines.

• Sliced, served and packaged specialty meats, salads and chesses.

Education

2013-Current El Rancho Education Center – Pico Rivera, CA

Administrative Assistant

• Excel

• keyboarding

• 45 WPM

2010 Montebello Adult School, Montebello, CA, USA

• High School Diploma

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