Administrative Assistant Sales

J UL IO ANTON IO GOMEZ, JR.

*** ***** ***’s Avenue, Apt. 12G, Bronx, NY 10456 • Cell : 347-***-****

• E -mail: j ****.********@*****.***

PROFESSIONAL P ROF I L E

A certified technician with experience in t roubleshooting hardware and software, repairing, and

maintaining PC’s. Versatile, resourceful, and diligent individual with exceptional experience

i mplementing emerging technologies. Able to effectively manage and communicate company

objectives through teamwork and collaboration. Abili ty to t r iage issues, react well to changes, work

w ith teams and capacity to mult i-task on multiple products and projects. Possess B.S. I n Computer

I nformation Systems and certified in CompTIA A+, Network +, MCTS and MOS.

T EC H N ICAL SKI L LS

Overview : Skilled at building PC’s and t roubleshooting hardware issues. Able to install,

t roubleshoot and support operating systems and applications, as well as manage and t roubleshoot

network connections and wireless networks. Technical skills include:

• Operating Systems –Windows 8,7, Vista, XP; Windows Server 2008; Linux; Android OS; Mac

OSX and iOS

• Software -M icrosoft Office 2013/2010; Google Docs; Security Software; Remote Desktop; and

V Mware

• Browsers – Configured and tested on: Mozilla Firefox, In ternet Explorer, Safari, Google

Chrome, Mobile

• Language- Fundamental knowledge of C++, SQL Developer, Python and Ruby

• Networking – Configured network routers, printers, pc, tablets and mobile devices. Installed

workgroups and provided remote desktop assistance. Network printer mapping and maintenance

PROFESSIONAL SK I L LS

CONSUMER RELAT IONS

• Maintained and expanded IT company patrons through r igorous

i mplementation focused on satisfying the needs of its clients

• Adapted to the cultural and economic t rends that generated revenue while

i mplementing the needs of those who sought business gratification

Exceeded sales goals and maintained close relationships with all divisions to resolve consumer

issues

BUSINESS DEVELOP MENT

• Effectively communicate across diverse groups of people in both public and private sectors

• Execute business plans with various cultural and business associations which met the needs of

both sides

• Promoted and Marketed technical services to surrounding local businesses

PROJECT MANAGEMENT

J UL IO ANTON IO GOMEZ, JR. 347-***-**** • j ****.********@*****.*** •

P age 2 of 2

• Executed one-on-one t rainings with internal and external clients focused on launch of Windows

8, 7, and Vista

• Able to execute and meet company goals and objectives in deadline oriented environments with a

d iverse array of employees

• Created and produced workshop seminars depicting value of precious metals and medicines for

clients

SOFTWARE TEST ING

• Familiar with system, unit, acceptance, regression and functional/performance testing on

applications using manual testing methods.

• Effectively wri te and execute test cases, plans, defect and bug reports in an Agile/Scrum

development environment

• Tracked, Logged and reported issues within software applications such as QASymphony, HP QC

and Jira

• Familiarity with testing and development methodologies such as Agile, V-Model and Waterfall

• Active Member of AST, SmartBear, UTest, Weekend Tester, and Software testing club

EXPER I ENCE

UTest I nc. New York, NY Sept. 2013 – Present

Software Tester

• Ut ilized exploratory, functional, usability testing methods with various client projects

• Tracked and reported on a timely matter, several valuable defects within each project cycle

• Communicated and collaborated with teams of 10+ Testers

• Ensured all requirements are adequately verified and documented within scope

• Participated in various testing environments such as mobile, tablet, android, iOS, and PC

Q ualitestgroup/SiriusXM Radio, New York, NY Nov.

2013 – Apr. 2014

Software Tester /Programmer

• Performed backend testing utilizing web services

• Conducted smoked, functional, bug fixes and regression testing

• Participated in conference calls which included Senior-Level Directors, Project Managers, Dev &

QA team

• Ut ilized various tools such as: SQL Developer, Jira, HP Quality Center, WinSCP, SoapUI and

W inMerge

• Conducted functional required documentation reviews on several of the web services

Brooklyn Borough Presidents Office, Brooklyn, NY Jun. 2013 –

Sept.2013

J UL IO ANTON IO GOMEZ, JR. 347-***-**** • j ****.********@*****.*** •

P age 2 of 2

I.T. Technician Intern

• Troubleshoot, and repair 2 f loors worth of PC’s, printers, switches,

cables and routers resulting in stability and strong connectivity for President’s

offices

• Ut ilize vir tualization software and ensure 100% compatibility and connectivity with

networked computers

• Manage high load of responsibilities through effective team management and communication

All I nternational I nc., New York, NY Jan. 2008 – Mar.

2013

Administrative Assistant

• Coordinated events and develop relations with nonprofit

organizations in the Asian community to deliver goods and services for the

p ublic

• Managed and answered over 15 inquires related to client orders in

person

• Conducted daily audits, ordered supplies and essential equipment within department

Staples, New York, NY Feb. 2004 – Feb.

2013

Manager Trainee /Tech Supervisor

• Trained over 50 employees on advance diagnostic and t roubleshooting issues relating to clients

PC’s

• Coached and developed employees within company policy and ethical IT protocols

• Recommended technology strategies, policies and procedures by

evaluating IT t rends and outcomes for the company and customers

Accomplishment: Contributed to store’s success on being recognized in company’s East

Coast locations for exceptional Technical Services in sales multiple times.

E DUCAT IO N

Per Scholas I nstitute for Technology, B ronx, NY Sept.

2013

Software Testing Educational Program (STeP) – A highly selective and vigorous program, utilizing key

skill sets to effectively execute Agile Testing and Context Driven concepts relating to Rapid Software

Testing (RST) methodologies. Trained by Paul Holland and James Bach of satisfice.com

Per Scholas I nstitute for Technology, B ronx, NY Jul. 2013

Computer Technician Training - A comprehensive I.T. curriculum, incorporating a unique blend of

formal instruction and hands-on activities, in a real-world working environment. Certified in

CompTIA A+,Net+ & MCTS

John Jay College of Criminal Justice (CUNY), New York, NY Aug. 2011

Bachelor of Science in Computer Information Systems

Contact this candidate