Customer Service Training

Courtney Angelo DeCosta

***** ***** ****** **. #*** Houston, TX. 77077 •713-***-****• *********@*****.***

Career Objective: To secure and develop a career in Technical Support and Customer Service

Management.

HIGHLIGHTS OF QUALIFICATIONS

• Over ten years in customer service experience.

• Mastered Analyst Job Qualification Standard (JQS) w/ 98%; selected for supervisory position as a

Mission Manager.

• Over ten years of supervisory experience as an Non- Commissioned Officer in the United States Air

Force.

• Excellent teacher/trainer; patient and effective when working with a wide diversity of personalities; able

to meet deadlines and make independent decisions under stressful conditions.

Experience

United States Air Force Non- Commissioned Officer. July 2001 - Present

Customer Service and Administration

• Assisting fellow airmen with any and all customer service and administration needs

• Supervised a diversity of fifty plus airmen in a variety of daily task both overseas and state side

• Analyzing and evaluating the impact of objectives, operations, and resources on the feasibility of

implementing new projects and programs.

Experience, continued

Cardtronics Inc. May 2007- June 2011

• Supervised the daily performance of over five hundred ATMs nationwide insure the correct amount of

currency is being placed into the ATM when needed.

• Shift leader (supervisor) of 25 customer service reps

• Provided technical support national and international to technicians concerning repairmen of ATMs

• Provided one-on-one assistance with customers to ensure satisfaction.

Stewart Tubular Products Inc.

Material Handler (Forklift Driver/Crane Operator) From 12/21/2011 to 06/22/2014

Education

• American River College, 24 units completed, (Est. date of graduation) May 2016

B.A. in Business Administration

Military Training

• Basic Training; earned 30+ credit hours; applied skills to mission – Lackland AFB,

TX Jul

2001 – Sept 2001

• Tech School for customer service and leadership skills

• Lackland AFB, TX September 2001-

May 2002

• Network Intelligence Technical School (Journeyman), May 2002- July 2002

Shepard AFB, TX

Counter Terrorism Training, one week course August 2010

•

Force Protection Training, one week course August 2010

•

Human Relations Training, one week course August 2010

•

Information Protection Training, one week course August 2010

•

DOD Information Assurance Awareness, one week course July 2010

•

Self-Aid and Buddy Care, one week course, August 2010

•

Advanced Counter IED Training, three day course, August 2010

•

Certified CPR Training

•

PERFORMANCE RATINGS, AWARDS, HONORS, AND RECOGNITIONS:

Air Force Achievement Medal

Global Anti- Terrorist Award.

U.S. MILITARY SERVICE INFORMATION:

Branch and Period of Active Duty Service: 07/2001 to 07/2005, U.S. Air Force

Reservist Active Duty Service: 07/2005 to present, U.S. Air Force

Campaign Badges and/or Expeditionary Medals Received: Air Force Achievement Medal

Type of Discharge: Honorable

Editing and Computer Skills

• Skilled in Microsoft Office 2000, MS Office 2007/Vista programs to include MS Word, PowerPoint,

Excel, Project, Publisher, and MS Outlook

Contact this candidate