Customer Service Information Technology

Todd Townsend

*** ******** ****, *******, ** ****2 404-***-****

**************@*****.***

Education

Associate of Science Degree in Computer and Electronics Engineering

Technology: GPA 3.7

United States Army School of Finance - 1997

Technical Skills and Qualifications

. Color banding of resistors

. AC/DC electronics/ able to convert DC into AC

. Able to measure sine waves with oscilloscopes

. Skilled in the conversion of AM frequencies

. Able to draw / produce AC schematics

. Familiar with Information Technology Networking Standards and

Protocols (IP addressing)

. Digital Electronics

. Communications Electronics

. Certified Soldering

. Microsoft Office Suite; Photoshop; Acrobat

. Certified in Accounting issued by United States Army

Relevant Coursework: Introduction to C Programming, AC Electronics, DC

Electronics, Electronic Devices I, Network Standards and Protocols,

Electronic Devices II, Digital Electronics I, Electronic Communications

Systems.

Professional Experience

Encompass 2014 - Present

Technical Support

Responsible for troubleshooting inbound calls for Motorola technician

support.

. Troubleshoot and assist customers with Motorola products

. Place product orders

. Troubleshoot printers

Suniva 2013 - 2014

Assembler

Responsible for putting jbox onto solar panels and solder inputs onto the

jboxes.

. Flash solar panels

. Test cells in solar panels.

Wadsworth Brokerage 2010 - 2012

Customer Service

Responsible for providing customer support for various financial

transactions

. Handled inbound calls of 100-150 daily and managed brokerage accounts

. Assisted clients in making deposits and withdrawals

. Answered any questions or resolved problems with accounts for clients

Pennsylvania Liquor Control Board 2006 - 2010

Shipping/Receiving

Responsible for processing shipment orders and packaging them to be

reshipped to customers.

. Regulated all orders to make sure they were properly inputted and

placed at a timely manner

. Inventory control

. Forklift certified

. Worked with customers onsite to fill orders and managed cash register

when servicing onsite customers

. Maintain a positive attitude and display courtesy to internal and

external customers

. Accurately documented notes on incoming calls for history and tracking

purposes

Associations

Member of ETA (Electronic Technician Association) since 2011

National Technical Honor Society (NTHS) 2014

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