Customer Service Manager

Nicole Tucker

Henrico, VA

*************@*****.*** - 804-***-****

WORK EXPERIENCE

Shift Supervisor

Starbucks - Midlothian, VA - August 2013 to Present

Responsibilities

Supervisor to all batista employees. Maintain all sales goals set forth by the company. Make sure all associates

are up to date with proper training. Provide exceptional customer service. Manage all store functions in the

absence of the manager.

Accomplishments

Provide consistency throughout the day. Provide exceptional customer service.

Skills Used

Customer service.

Hotel Front Desk Agent

Hilton Garden Inn - Glen Allen, VA

Responsibilities

Provide exceptional customer service. Handle all front desk functions. Reservations of various types. Manage

hotel in the absence of a manager.

Customer service manager

Food Lion - Richmond, VA - February 2007 to November 2012

Responsibilities

Provide exceptional customer service. Interview, hire, coach, and train all new associates through on boarding

process. Maintain sales goals set forth by the company. Complete scheduling and payroll for entire store.

EDUCATION

Associates in Hospitality Mangement

J Sergeant Reynolds - Richmond, VA

2012 to 2014

Contact this candidate