Customer Service Engineering

Hui (Olivia) Ma

*** **. **** ***, **** ***, Los Angeles, CA 90017

Phone: 213-***-**** Email: *****.***@*****.***

EDUCATION BACKGROUND

Master of Science, Electrical Engineering University of Southern California, Los Angeles, U.S

GPA 3.67 / 4.0 08/2012 - 05/2014

Bachelor of Information and Communication Engineering Zhejiang University, Hangzhou, China

GPA 3.63 / 4.0 08/2008 - 06/2012

WORK AND SOCIAL EXPERIENCE

Internship, Network of Control Department., CT-Americas, Los Angeles 05/2013-07/2013

Link management and troubleshooting to maintain the network by using optical data standards knowledge and GUN systems (switches and routers manufactured by CISCO and HUAWEI).

Internship, 360buy.com Company, Hangzhou 2012

Managed daily inventory; Generated daily financial reports; Provided local customer service.

Internship, China Telecom, Foshan 06/2011-08/2011

Practiced in Customer Care Division and communicated with local maintenance teams to troubleshoot.

Minister of Propaganda Department of Information Science Department, Hangzhou 09/2010-09/2011

Responsible for finding financial support for student activities, designing posters and souvenirs for the Department of Information Science & Electronic Engineering.

ACADEMIC EXPERIENCE

Human Activity Recognition System Design, University of Southern California, Los Angeles 2013

Achieved a Human Activity Recognition with a low error rate by implementing various classifiers, feature selection methods and optimizing the dimension number on the given machine learning data set.

Wireless Technology Course Project, University of Southern California, Los Angeles 2012

Based on a JPL project, designed a dual-link communication system from space station to Earth by using Deep

Space Network facilities and closed the link budget.

Graduation Design 02/2011- 05/2011

Finished “Experiment design of impedance matching adapter” by using CST studio and ADS to build electromagnetic models for the adapter and optimizing its physical structure.

Volunteer in Professor ZHANG Xianmin’s Microwave Photoic Laboratory 2010-2012

Focused on Electromagnetic field related studies by using CST studio to build and simulate EM models.

SKILLS

• Matlab, C, C++, Python, Verilog (e.g. DSP, image processing, speech recognition, pattern recognition).

• Algorithm design and complexity analysis.

• Experienced in Unix/Linux and Windows environments.

• Knowledge of fiber communication system, experience with link budget and design, RF electronics.

• Circuit design using Simulink, Protel, MAX-plus, FPGA experience based on Xilinx.

• Experience with electromagnetic wave/field simulation software (eg. CST, ADS).

• Experience with ISP network operation center. Knowledge of TCP/IP fundamentals, network routing protocols.

and physical infrastructure. Familiar with common data transmission standards( SONET, ATM, Ethernet).

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