Customer Service Sales
Resume:
Keisha Vidal
Jersey City, NJ *****
**********@*****.*** Objective
To secure a customer driven position, in which my sales, financial service, as well as communications background can contribute to corporate objective achievement and personal growth.
Employment History
Sales Representative
01/2012-present Saveology.com, South Plainfield, NJ.
Obtain inbound calls to convert into home service sales with telecommunication companies such as At&t and Century Link perform up sales when services were or were not available.
Demonstrate skillful sales, negotiation, and communication while converting an inquirer into a customer for multiple services provides including Dish Network, Comcast, Time Warner Cable, Cox, Cablevision, etc.
Aid customers in software, technical support, and repair plans for Apple, Toshiba, Dell, and Acer, which converted into sales for Saveology.com primary business Mytech Help.
Consistently met or exceeded call center’s goals for closing and revenue percentage.
Customer Service/Billing Representative
06/2008-07/2010 Cablevision, Newark, NJ.
Exercise extraordinary customer service while receiving inbound as well as making outbound follow up calls to customers relating to billing and service issues.
Provide troubleshooting for video services using Windows and Java, in addition to scheduling repair appoints.
Process credit card payments using ADP, check payments using Check Points Systems, perform credit adjustments to accounts with respect of companies’ protocol, while using discretion with the companies and customers best interest.
Financial Service Representative
04/2006-02/2008 E*trade Financial LLC, Jersey City, NJ.
Educate customers of billing and account maintenance fees as well as provide detailed information about invoices.
Launched a retention campaign that resulted in a decrease of customer cancellations and accounts closures by forty percent.
Research changes in the market using Bloomberg Technologies as well as provide stock quotes, cash and stock transfers to customers’ brokerage accounts.
Accounts Receivable Representative
04/2004-04/2006 OSI Collection Service, Edison, NJ.
Perform skip tracing on delinquent taxpayers via internet, social security, and Nynex.
Process payments for the NJ Division of Taxation, arrange payment plans(DPC), aid taxpayers with abatements, also transfer overpayments from on tax year
Effectively participated in special projects given by the State of New Jersey Division of Taxation such as; Homestead Rebate and Home Owner Rebate programs.
Educate taxpayers on tax laws as well as place tax judgments for those who did not want to comply with the laws set forth by the State of New Jersey Division of Taxation.
Education
09/2010-12/2012
Star Career Academy, Surgical Technology
Newark, NJ.
08/1997-12/1999
Trident Technical College, Business(Accounting)
North Charleston, SC.
Other Experience
In addition to my background in customer service, sales, financial services, and collections, these are just a fraction of many positions I held in the past years. I hold a gift in customer relations and work well in group settings. I have also taken the Series 7 Exam for my stock broker licensing.
References
References are available on request.
Contact this candidate