Customer Service Training

Roberto Moreno

**** *. ** **., *******, AZ *****

602-***-****

***********@*****.***

Objective

To obtain a position as a Certified Personal Trainer and offer my knowledge to clients in a rewarding

environment that offers future growth potential.

Certifications

● National Strength & Conditioning Association (NSCA) Certified Personal Trainer certification

February 2013

● CPR, AED, First Aid Certified

Computer Aided Drafting

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Education / Training

School of Exercise, Training and Science Phoenix, AZ Oct 2012 – Feb 2013

Diploma: Personal Trainer February 28, 2013

● Relevant Course work

Personal Training Principles and Guidelines

■ client evaluations, assessment and testing, stretching and warm up, spotting

techniques, anaerobic & aerobic training principles: resistance, aerobic, flexibility,

plyometric, speed & agility training rehabilitation and reconditioning exercise

psychology training clients with unique needs, special populations

● Anatomy & Physiology

■ structure, functioning & adaptations of the muscular, skeletal, nervous and

cardiovascular systems kinesiology biomechanics

● Nutrition

■ carbohydrates, fats, proteins bioenergetics diets and weight management

● Business

■ business management legal structures insurance coverage advertising &

marketing facility & equipment layout and maintenance

● Practical hands on supervised experience

● client evaluation, assessment and testing stretching techniques and warm ups

exercise program design proper lifting and spotting techniques client simulations

including tracking and recording results

Personal Skills and Experience

● Worked for YouFit gym as a coach

● Worked as a trainer on my own in Brooklyn, NY

● four years in sales, stock and inventory organization for Beto’s Auto Salvage

● effective communication skills, bilingual

● outstanding attention to customer service

● understand and implement effective decision making, problem solving / trouble shooting, modifying

approaches

● good organizational talents including attention to detail, ability to plan ahead and patience with both

details and the ‘big picture’

● actively involving others in shared visions

● recognizing and managing conflict

● demonstrate dependability, integrity and trustworthiness

● respect and respond to individual decisions regarding wellness / health

References available on request.

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