Operations Manager
Resume:
Regina Gray
Covington, Ga *****
**************@*****.***
Professional
Summary:
Experienced staffing and recruiting professional with over 14 years
experience developing employees to achieve their potential in exceeding
personal and company goals and objectives. Desired results were achieved
by developing and maintaining loyalty with employees and clients.
Experience:
Sept 2011 - present Hire Dynamics
Onsite/Operations Support 4/2012 -
8/2014
McDonough, Georgia
. Successfully managed P&L and achieved quarterly goals for
revenue and EBITDA.
. Implemented high-volume accounts- Attained 100% fill rate
while reducing turnover from 35% to 11%.
. Successfully managed unemployment reporting and hearings-
Achieved an 87% win ratio.
. Managed workers compensation investigations and achieved
fewer than 8 claims in 2014, down from 12 the same time
period 2013.
. Motivated and developed a staff of 5 to achieve the
desired results through daily "huddles", consistent one-
on ones and monthly meetings.
. Established and maintained strong relationships with
clients and employees achieving an Inavero satisfaction
survey score of 8 or higher.
. Processed payroll for over 20 clients, including
processing payroll through
VMS systems such as IQ
Navigator and Dotstaff with 100% accuracy.
Onsite Manager (Biolab) 9/2011 -
4/2012
Conyers, Georgia
. Improved company performance of 4 plants by designing
operating procedures to drive clear communication and
support of the customer's business objectives. Achieved
100% on-time fill rate while extending the length of time
experienced employees remain available for last minute
orders.
. Achieved monthly budgeted revenues and EBITDA while
controlling recruiting costs through relationships built
in the community.
. Managed 180+ contingent workers through effective
tracking, management of turnover, attendance, and
performance as well as a structured consistent approach
to coach and counseling.
. Accurately processed payroll and decreased aging on the
account from over 60 days to less than 30 days.
. Consistently completed KPI reporting and set goals with
the customer to ensure continuous improvement with
customer business objectives.
Aug 2003 - Sept 2011 Staffmark
OnSite Manager (Facet
Technologies) 3/2005 - 9/2011
McDonough, Georgia
. Reduced turnover on the account from over 40% to less
than 10% within 3 months by successfully redefining the
prescreening/on boarding process of new hires as well as
implementing employee recognition programs
. Improved absenteeism by 50% with over 500 employees by
implementing a bonus program structured around rewarding
associates for perfect attendance
. Successfully developed a trusting relationship with my
client leading to being able to convince the client to
raise the starting pay.
. Met with the client's senior management team quarterly to
share the current performance on the account and discuss
what the objectives for the next quarter need to be to
achieve continued success through the partnership
In 2010- Recognized as the #1
Onsite Account company-wide!
Senior Staffing Specialist 8/2003
- 3/2005
McDonough, Georgia
. Successfully launched the McDonough location in 2004
. Developed and implemented the recruiting framework to
achieve community recognition of the Staffmark brand in
the McDonough/Griffin area
Nov 2000 - Aug 2003 Maristaff
Senior Staffing Specialist
Morrow, Georgia
. Recruiting, screening, testing and orientation of new
employees
. Customer service, maintaining financial reports,
prospecting
. Training of internal employees, payroll, collections
Mar 1990 - Nov 2000 Kroger, Inc
Senior Assistant Manager
McDonough, Georgia
. Controlled shrink/loss while ensuring inventory levels
to achieve
$500,000 - $600,000 per week in store sales
. Encouraged total store department participation in the
safety team
. Implemented employee recognition programs to improve
store morale
. Set high standards for employees to provide excellent
customer service in every department and monitored their
success
Education/Training
Georgia State University: Atlanta Georgia: Bachelor of Business
Administration, 1989
OSHA, I-9, Leadership Strategies and Principles, Sexual Harassment,
Unemployment, Worker's Compensation, Tempworks, Peoplenet, Kronos, IQ
Navigator, and Dotstaff. CSP Certified.
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