Customer Service Representative

Maria F. Gamez

E-Mail- *******@*****.***

Cell: 305-***-****

CAREER OBJECTIVE

To pursue a career in a position that will enable me to utilize my skills and knowledge.

EDUCATION

Coral Park High School Miami, Florida High School Diploma May, 1996

C.A.A. Community Action Miami, FL Office Support Specialist

U.S. Patrol Miami, Florida Security D License

McRobert Maritime Miami, Florida Certified Security Screener

Dade County School Board Miami, FL CDL Class B Driving License with P Endorsement

Central Insurance School. CPSR. Professional Service Representative 4-40

EXPERIENCE

AMERICAN GUARD SERVICES AT PORT OF MIAMI.

1015 North American Way Miami, FL 33132

09/2013 to June, 2014

Customer Services Security Screener at port of Miami, greet customers and control

visitors and passengers flow through checkpoint, assist passengers with trays in placing items on

X-ray belts. Hand wand passengers, conduct bag searches as detected by X- Ray operator, filling

report, and check personal identification and boarding passes to customers according with T.S.A

U.S Department of Homeland Security. Baggage, Passenger Screener regulations to protect the

nation’s transportation systems to ensure freedom of movement for people and commerce.

Special Training: Certified in Operating X-Ray Machines, Metal Detector, Anti-Terrorism

Class, Customer Service Class, Trained for Baggage and Passenger Screener

Certified Professional Service Representative. 4-40

GUARDSMARK LCC: 3600 W. Commercial Blvd Suite # 19 Fort Lauderdale, FL 33309

October, 2010. To June 2013

Customer Services Front Desk Security

Customer Services, Receptionist, at Caterpillar Distribution Center in Miami, FL.

Provide information, give directions, in person but also over the phone, control visitor traffic to

facilitate security control procedures, answer phones and greet and direct visitors. Duties include:

performing routine clerical tasks routine data entry or word processing, distribute, incoming

mail, delivery of packages to the appropriate person. Operate, basic, office, equipment. keep

visitor's log sheet insuring all visitors sign to make sure that the reason for the visit is valid and

the appropriate personnel is called. Also, issuing identification badges or passes to visitors.

C.S.S. CORPORATE SECURITY SOLUTIONS 5835 Blue Lagoon Drive Miami, FL33126

January, 2010. Customer Services Roving Security

To October, 2010

Customer Services Roving Security at Tempo Miami a Rock Resort. Access control, watchman

patrols, monitors CCTV, security, hourly Patrols, and escorts, secure entrance of Hotel greets

guest; provide information and directions to visitors. Respond to emergency alarms, patrol all

hotel areas to prevent theft, violence, or infractions of rules.

Special Training: C.P.R and First Aide certified

December 23, 2010 Certificate of Excellence Guardsmark

May, 2012. Appreciation Letter at Caterpillar Distribution Center

SKILLS: Team worker, easy adaptable to any environment, bilingual Spanish/English and

computer literate. Word, Excel, PowerPoint Certified Professional Service Representative

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