Customer Service Data Entry

Hayley Margaret Kearns

Email: ******.*.******@*****.*** phone: 613-***-**** mail: 9a

Stirling Avenue, Ottawa, Ontario, K1Y 1P7

Objective: To acquire a long term stable role in which I can build on

skills gained from my eclectic mix of work experience and demonstrate my

enthusiastic and professional approach to work; to work within a company

which will allow me to grow personally as well as contribute to the overall

success of the company in a challenging environment.

Highlights of Qualifications

3 years customer service based experience

4+ years administrative and data based roles

Proficient in Microsoft Office: Excel, Word, Access, Powerpoint and Outlook

Proficient at using the internet and email

Typing speed of 95wp (average) or higher

Alpha-Numeric entry speed of 15,000 ks/ph

Solid communication skills in English, reading and writing (native) :

Conversational French (current ongoing improvement)

Enthusiastic team player, self-motivated and a fast learner

Skills and Experience

Administrative

Booking travel for the best price and convenience

Organised, booked and chaired meetings including the taking of minutes and

partaking in such meetings

Movement of a company's HR records to a computer-based system using

Microsoft Excel: database Management

Input of a high volume Governmental survey for new graduates in the UK and

related administration of surveys

The use of printers, fax machines and scanners.

A variety of forms of correspondence- email, telephone and via in house

communication software

Reading, reviewing and resolution of a company's outstanding accounts

payable

Updating the database of outstanding disputes

Ongoing utilisation of Microsoft Office package and learning of new

software

Customer Service/Retail

Delivered polite, efficient, accurate and professional customer service

Taking orders

Serving drinks

Preparation and delivery of food items

Upholding of food hygiene and basic general cleanliness when working with

food

Operation of POS- cash, debit, credit or loyalty card scheme

Ordering of inventory, receiving inventory, stocking and display

Sale of products

Other

Working well as part of a team

Working well individually

Organisational skills; working well under pressure, with time restraints

and in stressful situations

Outgoing, enthusiastic and friendly personality

Fast-learner and highly motivated

Employment History

Team Member (August 2013- February 2014)

Tim Hortons, Bank and Heron, Ottawa, ON

Data Entry and Administration (April-July 2013)

The Careers Group University of London, London, England, UK

Administrative Temp (Various Dates)

Various locations within Croydon, England, UK- via Croydon based Adecco

Branch

Student Officer (April 2011-April 2012)

Union of UEA Students, Norwich, England, UK

Waitress (Various Dates)

For free-lance chef in London, United Kingdom

Education

B.A Degree in History and Politics (2008-2012)

University of East Anglia, United Kingdom

High School Diploma Equivalent (United Kingdom)

Contact this candidate