Customer Service Sales
Resume:
duluth, ga *****
Phone 215-***-**** • E-mail *********@*******.***
Prabu Venkatesh
Professional Objective
Driven, goal-oriented team player eager to apply my customer service and management
skills along with my professional experience towards launching a successful career with
a progressive company that rewards initiative and superior performance with long-term
opportunities for personal growth.
Summary of qualifications
Excellent oral and written communication skills.
Strong customer service skills.
Management experience as a team leader in a multi-cultural setting (UK).
Extensive knowledge in computer programming and systems management.
Detail-oriented multi-tasked with strong organizational skills.
Able to work and maintain positive relations with staff and clients on all levels.
Emergency Medical Technician (EMT) Certified
Education
PG, International Business
September 2003 – July 2005 University of Luton Luton,
UK
ACSE, Advanced Certificate in Software Engineering
January 2002 – December 2002 IBM Global Services Madurai,
India
BE, Computer Science
April 1997 – April 2001 Sethu Institute of Technology (SIT) Madurai, India
professional experience
Sage Software – Lawrenceville, GA Sept 2013 –
Present
Customer Support Analyst
Technical support for Sage 50 (formerly Peachtree Accounting) software
Account creation and maintenance
Troubleshooting and customer support of both hardware and software issues.
Ticketing and problem resolution within Sage’s CRM tool for tracking and reporting
Customer service with call resolution as well as e-mail monitoring and resolution
ACS – Bangalore, India Feb – July
2009
System Analyst-Technician
Engaged in Troubleshooting and Customer Service for US based customers
Executed Problem Resolution as a Help Desk Analyst for any and all IT or computer
related issue
Maintained a large daily call volume
Project Management for OutSourcing Activities
Forma Castle – Madurai, India May 2006- Jan 2009
Marketing Officer
Managed a team of five sales representatives working to improve personal
performance and increased efficiency.
Led team to increased sales and managed profit and loss.
Conducted Customer Surveys in order to sell more product effectively
Responsible for Advertising and Brand Management
Gala Bingo – Luton, UK Feb 2005- April
2006
Team Leader
Customer Service within a large entertainment venue
Supervised a staff of 5 employees in aspects of ticket sales, front desk management,
and security
Managed Front Desk interaction with clients
Responsible for opening and/or closing the facility
Corals – Luton, UK Oct 2003 - Nov
2004
Deputy Manager
Customer Service for clients in a gaming facility
Began as a cashier and was promoted to a Deputy Manager within 4 months
Responsible for Accounting Duties
Oversaw a team of three to validate cash flow was accurate
Responsible for opening and/or closing the facility
other qualifications
Licensed Emergency Medical Technician (EMT)
Bi-Lingual, Fluent in the Tamil Language
LinkedIn Profile: https://www.linkedin.com/pub/prabu-venkatesh/74/277/11
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