Experienced software training and support

Location:

Posted:

August 27, 2014

********@*******.***

Summary

• ** years experience in providing personalized customer service via phone, email, in-person and

web

• Experience training on software applications to individuals and groups using a variety of methods

• Skilled in creating useful and user-friendly documentation

• Excellent written and oral presentation skills

• Able to work independently or part of a team

• Proficient in MS-Office software (Word, Excel, PowerPoint, MS-Access)

Professional Experience

Client Support and Training Specialist Elmhurst, IL 1/1992 to 4/2013

• Planned and presented software training to individuals and groups using a variety of methods

• Created popular and user-friendly documentation for the applications and database utilities

• Provided excellent functional software end-user support and first level technical support

• Liaison between the end-user and technical staff as client advocate

• Attended conferences to become knowledgeable about the products and related topics

• Note: the department and position were eliminated due to company financial need

Adjunct Instructor Glen Ellyn, IL 9/1990 to 12/1991

• Taught college credit and non-credit classes: WordPerfect Beginning, WordPerfect Advanced,

Keyboard, Keyboard Skill Improvement

Computer Skills Trainer Tinley Park, IL 8/1987 to 8/1991

• Designed and compiled curriculum, training materials and manuals in compliance with the

Business Advisory Board and the State of Illinois Rehabilitation grant

• Planned and presented a 16 week full-time business skills training program to disabled adults

which included general office skills, word-processing, database and spreadsheet

• Note: the position was eliminated due to end of state grant funding

Education

• Master of Arts degree (Adult Learning)

• Bachelor of Arts degree (Marketing)

Volunteer Experience

• During the past year, I have volunteered at the Café and Playhouse and the Gift Shop at a

Historic Farm