Customer Service Administrative Assistant

**** ***** ****. *********, ***** Carolina *****• 843-***-**** or 843-***-****

•**************@*****.***

Sierrsha Carson

Objective

My goal is to obtain a position that would afford me the opportunity to use my skills in the

area of planning, production, adherence, quality assurance, filing, keyboarding,

communicating, developing, implementing, and maintaining customer accounts and

satisfaction in the customer service or Administrative industry.

Professional Accomplishments

Political Connections TSR –May 2014 Current

Making Outbound Calls On behalf of campaigns that are currently happening in

different regions.

Making courtesy call as for AARP and various other carriers

Assurant Specialty Properties – Insurance Processor March 2011 October 2012

Taking inbound calls into customer service and making outbound calls to follow up

with customer concerns. Processing Insurance Claim for JP Morgan Chase.

Assisting customers with various billing questions as well as taking payments from

customers.

Processed Insurance payments to be sent to various insurance carriers.

Answered billing question along with adding and removing new and old policy

Information.

Verizon Wireless Senior Representative February 2005 August 2010

Taking inbound calls into customer service and making outbound calls to follow up

with customer concerns.

Assisting customers with various billing questions as well as taking payments from

customers.

Activating customer device as well as any technical support issues that they may

have.

Benedict College Administrative Assistant December 2003 January 2005

Answering multi-line phone and transferring to correct department

Scheduling appointment with financial aid and enrollment counselors

Data entry using Microsoft Excel and Word

Farmers Telephone Corporation May 2002 August 2002

Taking various payments and posting towards customers accounts.

Assisting customer with questions pertaining to billing on the account.

Maintaining various amounts of money and verifying the correct amounts at the end

of the day.

Economy Inn Front Desk Clerk August 2002 2004

Assisting customers with room assignments.

Making reservation for future stays.

Making night deposit at the end of shifts.

Education

Hemingway High School Diploma Hemingway, South Carolina

University of South Carolina,

Culinary Arts, Columbia South

Carolina

Benedict College Elementary Education 1999-2004

Contact this candidate