Customer Service Data Entry
Resume:
Toni Curry
Riverview, FL *3578
************@*******.***
Abilities
** ***** ** ******** ******* experience
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress environment
Self-motivated innovator with great success in multitasking and problem solving
Proficient in the use of PeopleSoft Systems and Problem Solving Oracle Systems
Highly productive in the use of MS Word, Excel, Data Entry, Invoiced Auditing and Access
Employment History
2009 – 08/2014 Cyprexx Services, LLC, Brandon, FL
Receptionist
Answer incoming calls and transfer them appropriately, train all new employees in my department, schedule meetings for all managers &
Sr. managers, assist all mangers with all meetings, create excel spreadsheet for all departments/weekly, create flow charts for different
departments, make all changes daily to excel spread sheet, verify correct spelling of names of new employees and order name plates,
order name plates for training rooms or any other signs, changes to front desk guide for answering calls, i.e., team changes; terminated
employees, birthdays, phone list; new employees; customer services; vendor management; invoice research (and more), do all FedEx
label requests for accounting & legal departments, track packages that were sent out for the week, CFK’s (cash for keys), forward voice
mail/fax messages, separate mail from postal carrier (also do the mail if courier is out), end mail through interoffice (make sure they go
to the right building), certified mail and mail out certified letters from preservation, legal & accounting departments, monthly Birthday
and Anniversary list, monthly Anniversary gift card list and totals for the year, stamp monthly bulk checks for accounting, mail procedure
changes, greet all guest and assist them as needed, prepare perfect attendance cards/envelopes/gift cards, fill in where needed in buildings
when someone is out, scan document requests.
2008 – 2009 Aveda Institute, St. Petersburg, FL
Customer Service/Call Center/ Retail
Answer all incoming calls, make confirmation calls, enter color formulas into the system, make outgoing calls, book appointments,
manage books for all students attending the institute, sale product, keep track of inventory of the products in the salon, train new
employees, data entry, multi-office duties.
2003 – 2006 Verizon, St. Petersburg, FL
Distribution/Customer Care/Claims Representative
Train new employees on initial and secondary distribution systems, pay invoices through PeopleSoft systems, update and maintain
distribution systems, create tasks for Oracle, create Excel spreadsheets for different projects, take customer service incoming/outgoing
calls, data entry, multi-office duties, correct customer billing problems, open/close 10-12 customer claims and complaints per week,
resale product back to customer.
2001 – 2003 Danka Office Imaging, St. Petersburg, FL
Customer Service Representative/Reprographics/Mail Center Associate
Invoiced auditing, created tasks for Oracle, created Excel spreadsheets for different projects, took customer service calls, multi-office
duties, responded to email queries, processed copy jobs from emails received, composed and disseminated work instructions and flow
charts, other multiple job duties as assigned for Avaya, multi-office duties, checked in incoming office supply inventories, ordered
supplies for department, processed Airborne and Federal Express shipments, processed USPS mail, filing, answered multi-line phone
system, data entry, general office duties, checked in incoming office supply inventories.
Education
Lakewood High School - St. Petersburg, FL - Graduated in 1997
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