Human Resources Management

Susan Virgin Adams

**** ***** ****, ********, ** 77581

606-***-**** (cell)

************@*****.***

PROFILE

Human Resources Business Partner

Strategic Excellence and Process Optimization

Accomplished Human Resources Business Partner with demonstrated success providing leadership and

delivery of continuous process improvement and optimization for businesses by effectively engaging key

stakeholders and HR constituents. Expertise lies in providing strategic business direction and design input

to the development and deployment of HR programs, managing the implementation of HR policies,

process standardization, workforce training, and coordination and communication across both the HR

provider and functional domains. Proven ability to drive a high performance organization through the

acquisition, development and retention of key talent and provide a framework that enables rigorous and

integrated talent management practices to ensure alignment with company philosophies. Visionary leader

who can lead and promote enterprise wide HR transformation and change management efforts across

the organization. Action oriented strategic thinker, skilled at managing complexity and ambiguity, and

achieving creative results by navigating competitive and uncharted waters in distressed, turnaround and

start up situations. Excellent analytical and problem solving skills.

CORE COMPETENCIES

Change Management Organizational Transformation Management Crisis Management

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Affirmative Action Plans Policies and Procedures Management Strategic Planning

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Talent Acquisition Benefits Management and Administration Continuous Improvement

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Project Management Compensation Management and Administration Regulatory Compliance

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Diversity Management Employee and Labor Relations Training & Development

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Organizational Behavior Collaborative Innovation Management Conflict Resolution

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SELECTED PROFESSIONAL ACCOMPLISHMENTS

Unified the auditing processes to help enable enterprise wide transformation. Designed and managed HR and

Benefits auditing processes throughout all levels of the organization including corporate, region, and division levels.

Enhanced and developed a monthly auditing system which ensured accurate data and verification.

IMPACT: Saved the company $500,000

Established a new communication program for the HR and Benefits Departments.

Reorganized and relocated the Corporate HR and Benefits Departments from Ashland, KY to Baytown, TX. Recruited

and trained the HR and Benefits administration team. IMPACT: Bridged the communication gap between departments;

renewed emphasis on measurement and reporting

Launched a strategic approach to manage emerging HR challenges and opportunities. Organized and directed

a project to centralize all HR programs and processes at the corporate level. Consolidated and strengthened the

integrity of programs and processes. IMPACT: Reduced administration; Unified and streamlined all HR activities

Spearheaded an employer branding strategy. Conceptualized and created the guidelines for the “Become the

Employer of Choice” project. Developed cost effective recruitment strategies to attract and retain top talent candidates.

IMPACT: Reduced the turnover rate from 45.0% to 29.1%; improved branding awareness

Executed the development of a HR strategy from concept to execution. Developed and managed the training of

all Human Resources Business Partners. Coached and coordinated each through a transition period. IMPACT:

Improved efficiency and consistency; shifted the focus from administration to strategy

Implemented an Employee Training and Development Program. Evaluated and assessed the training and

development opportunity. Created and developed HR training programs and curriculum for all levels of the organization.

Organized and led train the trainer sessions. IMPACT: Improved employee morale; unified business objectives

TECHNICAL SKILLS & APPLICATIONS

HR Data Systems – HRIS & HCM; Applicant Tracking System; Recruiting System; Microsoft Office Suite

EDUCATION

Bachelors of Arts, Marshall University, Huntington, WV

Susan Virgin Adams

606-***-**** (cell) Page 2 ************@*****.***

http://www.linkedin.com/in/susanannadams

PROFESSIONAL EXPERIENCE

VEOLIA ES INDUSTRIAL SERVICES, INC., Houston, TX 1992 – Present

One of the largest waste services companies in the world

Corporate HR Business Partner (2013 – Current)

Corporate Manager of Process Excellence (2012 – 2013)

• Developing, implementing, and managing the centralized corporate HR and Benefits departments.

Recommending, developing, and managing all HR and Benefits processes and policies

• Educating, training, facilitating and coaching functional HR team members in the purpose and uses of

developmental roadmaps, as well as the processes, tools, techniques, and best practices involved in

creating them

• Managing the centralized corporate HR and Benefits departments to exceed strategic HR goals and

key performance indicators

• Responsible for utilizing performance improvement principles, practices, and processes to plan

roadmap development projects, build/maintain productive relationships with HR team members and

others, and provide oversight of these projects to the HR team

• Leading and managing the HR and Benefits teams through daily processes to meet and exceed various

project objectives

• Supporting the senior management team by ensuring procedures, policies, and programs are geared

and focused on exceeding strategic goals and key performance indicators

• Advance the successful achievement of organization leaders' goals by engaging in workshops,

conferences and strategy sessions, making recommendations to enhance systems' efficacy, and by

contributing ideas

Regional HR Manager (2006 – 2012)

• Served as active member of the management teams of the business. Partners with specialists in staffing,

compensation, employee development and training to ensure that all HR capabilities are fully delivered to the

business entity. Coaches and develops the leadership skills of managers

• Worked with key executives to implement HR initiatives in support of the business objectives and contribute to the

development of strategy and business plans throughout the designated region

• Developer of human capital and promotes the development of employees. Research and respond on behalf of the

Company in legal proceedings including EEOC charges

• Worked as an employee advocate and as a confidential advisor for career related issues. Promotes understanding of

human resources policies and procedures and the successful implementation of HR initiatives

Human Resources Generalist (1999 – 2005)

• Assisting in implementing corporate policies and practices

• Assisting with union negotiations

• Coordinating the recruitment and selection process, including job postings, resume review, scheduling of interviews,

interviewing and selection of applicants

• Assisting in career development activities for employees

• Preparing the annual AAP/EEO reports

• Assisting with EEOC complaint investigation procedures and responses

Region Administrative Assistant (1992 – 1999)

• Supported the Region Sales and Operation Department through bid proposals and sales reporting

• Reviewed and finalized client records and reports pertinent to customer’s prequalification requirements, contracts,

proposals, billing, and personnel

Assisting in maintaining payroll files and I 9 forms

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Entering applications into computer system

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Creating and maintain computer databases and files

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Maintaining organizational files and records

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Receiving and screening office visitors and telephone calls

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PROFESSIONAL AFFILIATIONS

SHRM, Society for Human Resource Management, Member

Center for Cultural Interchange, Host Family

Annual Grayson Lake Cleanup, Organizer

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