Service Representative Medical Assistant

Tyneshia Hudson

Patient Service Representative - Children's Hospital of Philadelphia

Folcroft, PA

********@*****.*** - 267-***-****

• CPR and First Aid Certified, knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and

Microsoft Outlook.

• Dedicated employee with proven ability to take initiative and prioritize work task.

• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and

effectively.

• Extensive Computer Training: EPIC, IDX, and Navinet. Bio Reference, OMS, CDD, correcktech, OMS.

WORK EXPERIENCE

Patient Service Representative

Children's Hospital of Philadelphia - Philadelphia, PA - September 2008 to Present

Maintained computerized record management systems to store and process data such as personnel activities

and information, and to produce reports.

• Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.

• Schedule appointments, verified coverage, and collected co-payments.

Phlebotomist

Chester County Hospital - West Chester, PA

The prompt, efficient and accurate performance of all phlebotomy duties.

• Responding to telephone requests for laboratory results.

• Preparing and performing all functions related to the proper handling of specimens.

• Performing basic computers functions as relates to specimen processing.

• Assist with central receiving.

• Perform flu and mercer swabs.

• Pediatric screenings.

George W. Hill Correctional Facility, Thornton, PA

Medical Assistant/Phlebotomist

• Skilled health care worker that works closely with doctors and nurses

• Draw blood and collect other laboratory specimens, and prepare specimens for testing

• Clearly label and document specimens, and schedule specimen pickup.

• Handle all calls, EKG, files and PPD readings

• Keep a record of sharps and refrigerator temperature.

ICF/MR Program Supervisor

Elwyn Incorporated - Elwyn, PA - September 2010 to December 2012

Assists in the formulation of operational policies, programs and procedures; identifies operational problems or

inefficiencies and recommends corrective action

• Plans, directs and assigns the work of subordinate professional and clerical staff; trains staff; evaluates job

performance; makes recommendations regarding hiring, promotion and disciplinary actions as necessary and

appropriate.

Senior Secretary

Elwyn Incorporated - Philadelphia, PA - April 2007 to November 2007

Interviewed benefits recipients at specified intervals to certify their eligibility for continuing benefits.

• Compiled, recorded, and evaluated personal and financial data in order to determine eligibility status.

• Answered incoming calls on multiple phone lines, filing, charting, scheduled appointments

• Managed records of customer transactions, complaints, comments and actions taken.

5/2005-8/2005

EDUCATION

Philadelphia Community College - Philadelphia, PA

2001 to 2011

Medical Assistant

Thompson Institute - Philadelphia, PA

2003

A.A.S. in Health Studies

Delaware County Community College - Media, PA

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