Customer Service Administrative Assistant

757-***-****•*************@*******.***

Allelia J.Coley

**** ********** *****, ******* ** 33025•757-***-****•*************@*******.***

Allelia J. Coley

Summary of Qualifications

Exceptional Administrative Assistant/Sales Representative/ Counselor/Teacher Assistant with outstanding

experience in Customer Service. Great oral communications skills including ability to listen to and interact with a

diverse group of people. Great interpersonal skills and deep ability to achieve the desired results in a fast paced, highly

competitive, multi-tasking environment. Profoundly detailed and organized in approach to work and follow through.

Punctual; Reliable; Accountable. Proven ability to work independently and a skilled team player. Computer skills

include MSWord, Excel, Outlook, and PowerPoint.

Experience

2014- Present

United Collection Bureau Davie, FL

Collection Specialist

Contacting consumers informing them they have delinquent accounts that need to be paid.

Negotiating the best possible payment arrangement if the consumer cannot pay the balance in full.

Maintaining call quality and productivity measurements by following federal, state and local laws.

SkipTracing an account by using accurint to find good contact numbers to speak with consumer

Exhausting all attempts to speak with consumer by making 150 calls or more a day.

Maintainng a positive problem solving approach and positive relationship within a team environment.

2014- 2014

VIP Protective Services, Inc. Fort Lauderdale, FL

Office Manager

Prepared business correspondence often using Microsoft Word, QuickBooks, Email and PowerPoint

Organizing the office layout and maintaining supplies of stationary and equipment

Developing and implement record and file management

Recording office expenditure and budget

Maintain security staff through recruitment, and selection.

2014- 2014

Carey Chauffeured Limousine Service Davie, FL

Airport Coordinator/Greeter

Meet and greet traveling clients arriving and departing the airport terminal or hotel

Address any questions and concerns raised by the client in regards to travel arrangements

Coordinate chauffeur arrival to transport clients to their destination

Track flight times and communicate with dispatch if there are any changes.

2012- 2012

Royal Investigation & Security Service Inc. Chesapeake, VA

S ecurity Officer

Patrolled assigned areas on foot checking for suspicious activities and safety hazards.

Reported all activities on my daily report log.

Observed activities and enforce rules and regulations.

2008-2008

Duane Reade New York, NY

Customer Service/ Sales Associate

757-***-****•*************@*******.***

Allelia J.Coley

Assisted customers with finding and purchasing products of interest

Cash register operations.

Greeted customers and helped to make their shopping experience stress free.

2005-2008

Ingrid’s Playground Bronx, NY

Counselor/Teacher Assistant/Administrative Assistant

Instructed children from 6 month to 14 years old (learning time)

Supported teachers with the care and assistance of the children in a daily basis

Worked with kids with disabilities and special needs in the child care facility

Contacted and met with parents weekly or daily if necessary

Performed multifaceted general office support.

Scheduled and coordinating meetings, interviews, events and other similar activities.

Prepared business correspondence often using word processing, spreadsheets and presentations.

2005-2006

Boys and Girls Club of New Rochelle New Rochelle, NY

Counselor

Planned and implemented program activities that are developmentally appropriate

Supervised groups of children to ensure their safety and well-being

Helped develop a positive relationship with parents and staff members

Assisted with the care of children with developmental and physical challenges

2007-2008

Bloomingdale Dept. Store New York, NY

Seasonal Sale Associate

Greeted customers and determine their needs and wants.

Prepared sales contracts and accept payments through cash, checks and credit.

Provided insight to clients regarding particular products or service.

757-***-****•*************@*******.***

Allelia J.Coley

Education

2007

Monroe College New Rochelle, NY

Bachelor of Science in Criminal Justice

Summa cum Laude 3.9GPA

2004

Charlotte Amalie High School St. Thomas U.S.V.I

Diploma

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